A One Star Boost In Score Can Cause A 5% To 9% Increase In Business Profits

Businesses that treat clients fairly generally succeed, review sites help make sure of that.

Source: Statuslabs

95% Of Travelers Check Out Online Reviews Prior To Booking Travel Related Services

Leisure and business travelers alike read reviews to form an opinion. Business tourists read approximately 5 reviews vs. 6-7 for leisure tourists. 59percent of all tourists report that they read reviews 'constantly' or 'extremely often'.

Source: Trust You

95% Of Disappointed Consumers Will Return To A Business If A Company Makes An Effort To Solve Problems Quickly And Effectively

Consumers don't expect you to be perfect. When things go wrong, they do expect you to take care of things. If there is nothing else a company can do to resolve a problem, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

89% Of Clients Choose To Read Reviews On Their Mobile Devices

Be it via an app or a mobile web browser, everyday people prefer to read reviews on their cell phones.

Source: Statista

More Than Four Negative Reviews About A Company Or Product Might Decrease Sales By 70%

One negative review suffices for 35% of a site's visitors to choose not to purchase. Three negative reviews can cost a business 59% fewer sales.

Obviously, they can be compensated by the large variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

53% Of Americans Consider Item Reviews And Rankings As The Most Important Part Of Online Shopping.

Today's consumers are smart and want the very best bang for their dollar. It's not surprising that that they consider reading reviews as a huge part of the purchasing decision.

Source: Statista

77% Of Buyers Do Not Rely On Reviews That Are Older Than 3 Months

Customers don't care how good your service or product was in the past. Since they are relevant and fresh, is part of why online reviews matter.

Customers know businesses lose their touch all the time, which is why the majority of them regard older reviews irrelevant.

It is for this reason that companies need to be continuously requesting reviews.

Source: Statuslabs

88% Of Executives Consider Reputation Risk As A Leading Business Concern

Reputation management statistics suggest a business's reputation doesn't impact just the consumers. Potential employees likewise look at rankings and read reviews.

Source: Deloitte

83 Percent Of Clients Do Not Rely On Advertising

The conventional channels to reach clients aren't as prominent as they used to be. Most users who no longer trust advertisements select to take notice of clients' suggestions online.

Source: Statuslabs

73% Of Customers Think Consumer Reviews Are More Important Than Star And Number Scores

Online review stats make it clear individuals aren't pleased with ratings alone.

Consumer reviews make the stats appear more authentic which is what the potential clients are looking for. Almost a third of customers say written reviews are the only feature that makes them believe the sites' reviews are beneficial and relevant.

Source: Fan and Fuel

64% Of Americans Concur That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017

30% of customers who read client reviews, concur that it increases their purchasing confidence.

Organizations utilize the reviews to enhance their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of US Customers

24% of US shoppers consider reviews as 'extremely influential'.

To illustrate the value of online reviews and rankings, did you understand that 81 percent of consumers will pay more for an item with reviews and those very same consumers are likewise happy to accept slower shipping times for such products.

Source: Turntonetworks

Just 44 Percent Of Local Companies Have Actually Accepted Their Google My Business Listing

That's 56 percent of your competitors that aren't making the most of their listing.

While business listings on the major review platforms are totally free, a surprisingly low number of companies in fact use them.

Although we now know why client reviews are so effective, the majority of businesses apparently do not.

Source: LsaInsider

Software Reviews Impact Over 98% Of All Buyers

18 percent of software application purchasers consider reviews to be an important factor in the purchase procedure. Software application reviews have no effect whatsoever on just 2% of customers. Two-thirds of them read more than 6 reviews to decide and 14% of them read more than 20 reviews.

Source: Capterra

53% Of Consumers Expect Companies To Answer Back Within A Week To Unfavorable Reviews

Online review stats reveal that 63% of client reviews remain without a reply. That's too bad, because those companies are losing clients that way.

Source: Review Trackers

If It Has Less Than A 4 Star Ranking, More Than Half Of Customers Won't Use A Company

This stat is among many that highlight the importance of online scores. Now that news of client fulfillment travels this quick, keeping your consumers happy is more important than ever.

57 percent of consumers have actually searched for companies with more than 4 stars in 2018, which is up from 48% in 2017.

11 percent looked only for services with a perfect five star score.

Source: Brightlocal

One-half Of All Millennial's "Constantly" Read Online Reviews For Businesses

Younger individuals know the value of being informed. User-generated content has an unassailable influence on consumers.

If businesses stop to consider the power of client reviews over millennials, they will recognize what they've been losing out on. Older people are different though, only 6% of people aged 55 or older read reviews.

Source: Brightlocal