Over Half Of Consumers Will Not Utilize A Company If It Has Less Than A 4 Star Score

This stat is one of many that show the value of online rankings. Now that news of client fulfillment travels this fast, keeping your customers happy is more crucial than ever.

57 percent of consumers have actually searched for business with more than four stars in 2018, which is up from 48 percent in 2017.

11 percent looked just for services with a perfect five star ranking.

Source: Brightlocal

67% Of Consumers Claim That Reviews Are A "Very Crucial" Factor When Choosing A Solution Provider

Reviews have a massive impact on their decision when clients have to select a solution provider.

Source: DemandGenReport

Google Represents 57.5 Percent Of All Reviews Around The World

Google is in the lead here, followed by Facebook as a distant second.

These the online reviews circulation rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others at 8.6%.

Source: Review Trackers

Almost All Customers, Who Utilize Online Reviews, Read Them Early In The Purchasing Process

Let's say you want to purchase a new automobile and there are a number of models which fit your requirements. How do you select the best one for you? Well, you read online reviews.

With the help of other people, you manage to pick a model that works for you. That's how favorable reviews transform customers into clients.

Source: Consumer Affairs

Only 6% Of Customers Do Not Trust Customer Reviews At All

According to customer review statistics, a whopping 19 percent of consumers always rely on online reviews and never ever a purchase without reading reviews initially.

Source: Statista

91 Percent Of Millennials Rely On Online Reviews As Much As Friends And Family

Online review statistics position consumers' reviews as the most trustworthy source of recommendations. Online reviews generally bring the same weight as recommendations from loved ones.

Source: Brightlocal

73 Percent Of Consumers Believe Consumer Reviews Are More Vital Than Star And Number Ratings

Online review data make it clear people aren't satisfied with scores alone.

Customer reviews make the stats appear more authentic which is what the potential consumers are trying to find. Almost a 3rd of consumers state written reviews are the only function that makes them think the websites' reviews are appropriate and beneficial.

Source: Fan and Fuel

15% Of People Do Not Trust Businesses Without Any Online Reviews

No trust indicates no interactions. 15% of prospective customers will not even consider doing business with a company they can't find viewpoints about.

Source: Statuslabs

95 Percent Of Travelers Check Out Online Reviews Prior To Reserving Travel Services

Leisure and business tourists alike read reviews to form an opinion. Business tourists check out approximately 5 reviews vs. 6-7 for leisure tourists. 59percent of all travelers report that they check out reviews 'always' or 'extremely often'.

Source: Trust You

30% Of Clients Feel Favorable To A Business Which Answers Online Reviews

Keeping in touch with your consumers creates trust. Even something as basic as reacting to their reviews and remarks can make them feel appreciated.

As you may anticipate, customers who feel this way are more willing to invest more money with a business.

Source: Statuslabs

86 Percent Of Customers Would Think About Writing A Review For A Business

Your clients are your most important resource, and it's not only because of the money they spend at your business. They will be willing to share it if you offer them an excellent experience.

Source: Brightlocal

77% Of Clients Would Certainly Post A Review If They Were Asked

More than a 35% would leave a review to educate others about their customer encounter and 24% would likely direct their review to the company itself.

Over a 26% would be willing to leave a review to help other individuals with their choice making process.

Source: Podium

If A Company Manages To Fix Problems Rapidly And Efficiently, 95% Of Unsatisfied Clients Will Go Back To A Company

Consumers do not anticipate you to be perfect. When things go wrong, they do expect you to deal with things. If there is absolutely nothing else a business can do to resolve a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

The Majority Of Popular Items Have A Typical Score Of 4.2 To 4.7

You can't make everyone happy, which is why perfect 5 star scores are suspicious. That's why it is abnormal to get perfect 5 star scores.

According to client rating stats, conversion rates begin to reduce as ratings rise above 4.7.

Source: Spiegel Research Center