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89% Of Consumers Read A Companies Reactions To Reviews
Not only do many clients check out the review replies, 30% of them highly value them. Practically 96% read the reactions to their own reviews.
Source: Brightlocal
Software Reviews Influence Over 98% Of All Purchasers
18 percent of software application buyers consider reviews to be an important factor in the purchase process. Software reviews have no effect whatsoever on only 2 percent of consumers. Two-thirds of them read more than 6 reviews to decide and 14 percent of them read more than 20 reviews.
Source: Capterra
Online Item Reviews About An Item Can Boost Its Conversion Rate By More Than 270%
User review statistics show the purchase likelihood for a product with 5 reviews is 270 percent higher than the same item without reviews.
Source: Spiegel Research Center
53% Of Consumers Expect Businesses To Reply Within A Week To Unfavorable Reviews
Online review statistics clarify that 63% of client reviews go on without a reaction. That's too bad, because those businesses are losing clients that way.
Source: Review Trackers
Unfavorable Reviews Can Improve Conversion By As Much As 85 Percent
It sounds crazy, but negative reviews can be a positive force for users to devote more time on your site. According to online review stats, individuals spend more than five times as long on a site when they check out negative reviews.
More than two-thirds of users trust reviews more when there are a mix of negatives and positives. An overwhelming 95% suspect censorship or fabricated reviews if there aren't any unfavorable ones.
Source: Reevoo
71% Of Millennials Browse Consumer Reviews Of Expert Services
Over half of all individuals in need of an expert service rely on online reviews.
According to online reviews stats, 59% used online reviews to pick a lawyer or a medical professional.
Young people (age 18-35) are even more inclined to work with a professional based on online reviews. Only 19% of millennials will consider employing an attorney without any.
Source: Thomson Reuters
60% Of Consumers Check Out Blog And Social Media Network Reviews On Their Cell Phones Before Shopping
In-store purchasing is influenced considerably by blogs and reviews on social media. With males being two times as likely to be influenced than women.
Reviews and score statistics reveal people value the viewpoint of peers more than any other content.
Source: Collective Bias
91% Of Millennials Have Confidence In Online Reviews As Much As Friends And Family
Online review stats place customers' reviews as the most credible source of recommendations. Online reviews generally bring the very same weight as recommendations from loved ones.
Source: Brightlocal
Reviews Are The 3rd Most Prominent Ranking Element For Google's Local 3 Pack
Review signals (amount, variety, and so on) represent 15.44% of Google's algorithm for local ranking.
Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking factors go for the local 3 pack.
Source: Moz
More Than Four Negative Reviews About A Business Or Service Might Decrease Sales By 70 Percent
One negative review is enough for 35% of a website's visitors to decide not to purchase. Three negative reviews can cost a business 59% fewer sales.
Obviously, they can be compensated by the large number of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
A One Star Boost In Rating Can Cause A 5% To 9% Boost In Business Revenue
Businesses that treat customers fairly usually succeed, review sites help make sure of that.
Source: Statuslabs