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Clients Could Invest 31% More With A Business That Has Great Reviews
Focus on this statistic. The better other users describe your product and services, the more money you can charge and consumer review statistics show us exactly just how much more.
Source: Martech Zone
53% Of Customers Anticipate Companies To Reply Within A Week To Negative Reviews
Online review stats show that 63% of consumer reviews stay without a response. That's regrettable, since those companies are losing consumers that way.
Source: Review Trackers
US Shoppers Consider "Product Performance" To Be The Most Helpful Information In Product Reviews
They focus on various aspects of the shopping experience when people check out reviews. However according to online review stats, 60% of them are most interested in the product's performance.
Customer satisfaction, product quality and quality in time are the next few factors to consider for more than 50% of American clients.
Source: Statista
If They Were Asked, 77% Of Customers Would Likely Submit A Review
More than a 35% would do it to advise others about their customer experience and 24% would rather direct their review to the company itself.
Over a 26% would want to leave a review to assist other individuals with their choice making process.
Source: Podium
More Than 4 Negative Reviews About A Company Or Service May Reduce Sales By 70 Percent
One negative review is enough for 35 percent of a site's visitors to choose not to buy. 3 negative reviews can cost a business 59% fewer sales.
Obviously, they can be compensated by the sheer number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
63.6% Of Consumers Go To Google To Read Reviews Of A Business
Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) last.
When it comes to trust, these online review stats reveal the general appeal of a website can only go so far.
Source: Review Trackers
Reviews Are The 3rd Most Influential Ranking Aspect For Google's Local 3 Pack
Review signals (quantity, variety, and so on) account for 15.44% of Google's algorithm for local ranking.
Only Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking elements go for the local 3 pack.
Source: Moz
71% Of Millennials Search Consumer Reviews Of Professional Services
More than half of all individuals in need of an expert service turn to online reviews.
According to online reviews statistics, 59% used online reviews to choose a lawyer or a physician.
Younger people (age 18-35) are even more likely to employ an expert based on online reviews. Just 19% of millennials will think about working with a lawyer without any.
Source: Thomson Reuters
Software Application Reviews Influence Over 98 Percent Of All Purchasers
18 percent of software application purchasers consider reviews to be an important factor in the purchase procedure. Software reviews have no effect whatsoever on only 2% of customers. Two-thirds of them read more than six reviews to decide and 14 percent of them read more than 20 reviews.
Source: Capterra
A One Star Increase In Score Can Lead To A 5% To 9% Increase In Business Revenue
Businesses that treat clients well usually prosper, review websites help ensure of that.
Source: Statuslabs
Online Item Reviews About A Product Can Improve Its Conversion Rate By More Than 270 Percent
User review statistics show the purchase probability for an item with five reviews is 270 percent higher than the exact same item without reviews.
Source: Spiegel Research Center
60% Of Customers Consult Blog And Social Media Network Reviews On Their Mobile Devices Prior To Shopping
In-store shopping is affected significantly by blogs and reviews on social media. With men being twice as likely to be influenced than ladies.
Reviews and score statistics reveal people value the viewpoint of peers more than any other content.
Source: Collective Bias
The Majority Of Best-selling Items Have A Typical Ranking Of 4.2 To 4.7
You can't make everybody happy, which is why perfect 5 star ratings are suspicious. That's why it is unnatural to get perfect 5 star ratings.
According to customer rating stats, conversion rates start to decrease as rankings rise above 4.7.
Source: Spiegel Research Center