53% Of Customers Expect Companies To Answer Back Within A Week To Unfavorable Reviews

Online review stats show that 63% of consumer reviews remain without a response. That's too bad, since those companies are losing clients that way.

Source: Review Trackers

54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Business

The star score is the first thing customers see. Still, users focus on other aspects also, like the amount, recency, length, and sentiment of reviews. Each of these alone affects more than a third of USA customers.

Source: Statista

Positive Reviews Motivate 68 Percent Of Consumers To Choose A Local Business

Given that the huge majority of customers read reviews, you would want yours to be appealing to brand-new clients? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

77% Of Customers Would Certainly Leave A Review If They Were Asked

More than a 35% would submit a review to advise others about their client experience and 24% would most likely direct their review to the business itself.

Over a 26% would be willing to leave a review to assist other individuals with their decision making process.

Source: Podium

A Single Business Review Can Lift Its Conversions By 10 Percent

Online review stats reveal user-generated material can do miracles in regards to conversions.

A single review can have a substantial effect on your business.

A hundred reviews can boost your conversion rates by as much as 37 percent. Two hundred can supply a mind-blowing 44 percent increase.

Source: RevLocal

Only 6 Percent Of Consumers Do Not Rely On Customer Reviews At All

According to client review stats, a tremendous 19 percent of consumers always rely on online reviews and never ever a purchase without checking out reviews first.

Source: Statista

Reviews Shared On Twitter Can Help Improve Sales By 6.46 Percent

Online review statistics show that reviews shared on Twitter, do more to boost sales than those on any other social media platform.

Source: Yotpo

If A Company Manages To Solve Problems Quickly And Efficiently, 95% Of Unhappy Customers Will Go Back To A Business

Consumers don't anticipate you to be perfect. When things go wrong, they do anticipate you to fix things. If there is nothing else a business can do to solve a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

Software Application Reviews Impact Over 98 Percent Of All Buyers

18% of software application buyers consider reviews to be an essential factor in the purchase process. Software application reviews have no impact whatsoever on only 2 percent of customers. Two-thirds of them read more than six reviews to decide and 14 percent of them read more than 20 reviews.

Source: Capterra

Consumers Might Invest 31 Percent More With A Business That Has Fantastic Reviews

Take notice of this fact. The better other users explain your product and services, the more money you can charge and customer review statistics reveal to us precisely just how much more.

Source: Martech Zone

Reviews Are The 3rd Most Influential Ranking Element For Google's Local 3 Pack

Review signals (quantity, diversity, etc.) represent 15.44% of Google's algorithm for local ranking.

Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

American Consumers Consider "Product Performance" To Be The Most Valuable Detail In Product Reviews

When individuals check out reviews, they concentrate on different aspects of the shopping experience. But according to online review stats, 60% of them are most thinking about the item's performance.

Client satisfaction, product quality and quality over time are the next few considerations for more than 50% of USA consumers.

Source: Statista

89% Of Customers Browse A Companies Reactions To Reviews

Not only do the majority of shoppers read the review replies, 30% of them value them highly. Practically 96% read the reactions to their own reviews.

Source: Brightlocal

95% Of Travelers Read Online Reviews Prior To Scheduling Travel Services

Leisure and business tourists alike check out reviews to form a viewpoint. Business tourists read an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You

86 Percent Of Customers Would Consider Composing A Review For A Business

Your consumers are your most important resource, and it's not just because of the money they spend at your business. If you provide a great experience, they will be willing to share it.

Source: Brightlocal

61 Percent Of Local Businesses Have An Average Rating Of 4 Or 5 Stars

Generally two thirds of companies have exceptional and great rankings. Just 5% of businesses have a score listed below three stars.

Source: Brightlocal

88% Of Executives Consider Reputation Risk As A Top Business Problem

Reputation management statistics indicate a business's reputation does not impact just the consumers. Prospective team members also look at scores and read reviews.

Source: Deloitte