If A Company Manages To Resolve Problems Quickly And Effectively, 95% Of Unsatisfied Consumers Will Go Back To A Company

Customers do not anticipate you to be perfect. They do anticipate you to remedy things when they go wrong. If there is absolutely nothing else a company can do to resolve a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

Fifty Percent Of All Millennial's "Always" Read Online Reviews For Businesses

Younger individuals know the value of being informed. User-generated content has an indisputable influence on consumers.

If businesses stop to consider the power of client reviews over millennials, they will realize what they've been missing out on. Older individuals are various though, only 6% of individuals aged 55 or older check out reviews.

Source: Brightlocal

Only 44 Percent Of Local Companies Have Actually Claimed Their Google My Business Listing

That's 56 percent of your competitors that aren't benefiting from their listing.

While business listings on the significant review platforms are totally free, a surprisingly low number of businesses actually utilize them.

Although we now understand why client reviews are so powerful, a lot of businesses apparently do not.

Source: LsaInsider

Online Item Reviews About A Product Can Boost Its Conversion Rate By A Staggering 270 Percent

User review stats reveal the purchase likelihood for a product with five reviews is 270 percent higher than the same item without reviews.

Source: Spiegel Research Center

54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Business

The star rating is the first thing consumers see. Still, users focus on other factors too, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of US consumers.

Source: Statista

A One Star Boost In Ranking Can Cause A 5% To 9% Boost In Business Revenue

Businesses that treat consumers well usually succeed, review sites help make sure of that.

Source: Statuslabs

Online Reviews Affect 67.7% Of Customer Purchasing Decisions

More than 2 thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

Almost All Customers, Who Utilize Online Reviews, Read Them Early In The Buying Process

Let's say you want to buy a new vehicle and there are numerous models which fit your requirements. How do you choose the best one for you? Well, you read reviews.

With the help of other customers, you manage to decide on one that works for you. That's how favorable reviews convert customers into customers.

Source: Consumer Affairs

98% Of Yelp's Website Visitors Purchased From A Business They Discovered On The Website

Generally, 142 million consumers check out Yelp on a monthly basis. This is as good a time as any if you haven't declared your totally free Yelp business page.

Source: RevLocal

The Average Review Length Has Gotten 65% Shorter Since 2010

These days reviews are shorter, easier, and more straight to the point. The word count of a review in 2019 is equivalent to that of a twitter tweet.

Source: Review Trackers

15 Percent Of Buyers Do Not Trust Businesses Without Any Online Reviews

No trust implies no interactions. 15% of potential customers will not even consider working with a company they can't discover viewpoints about.

Source: Statuslabs

88% Of Executives Judge Reputation Risk As A Top Business Issue

Reputation management statistics show a business's reputation doesn't impact just the clients. Prospective employees likewise take a look at scores and take a look at reviews.

Source: Deloitte

95 Percent Of Travelers Read Online Reviews Prior To Booking Travel Related Services

Leisure and business travelers alike read reviews to form a viewpoint. Business tourists read an average of 5 reviews vs. 6-7 for leisure travelers. 59percent of all tourists report that they read reviews 'always' or 'extremely frequently'.

Source: Trust You