If A Business Handles Problems Quickly And Effectively, 95% Of Unhappy Consumers Will Go Back To A Company

Customers do not anticipate you to be perfect. They do expect you to fix things when they go wrong. If there's absolutely nothing else a company can do to resolve an issue, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

72% Of Consumers Won't Take Action Before They Read Some Reviews

No matter how captivating your marketing is, you still require consumer reviews. There is no other way around it. Customers are still happy to hear you out, but they rely on other people more.

Source: My Testimonial Engine

60 Percent Of Consumers Seek Advice From Blog And Social Media Reviews On Their Cell Phones Before Shopping

In-store shopping is affected substantially by blogs and reviews on social networks. With males being twice as likely to be affected than ladies.

Reviews and score statistics show individuals value the opinion of peers more than any other content.

Source: Collective Bias

Reviews Are The 3rd Most Influential Ranking Aspect For Google's Local 3 Pack

Review signals (amount, variety, etc.) represent 15.44% of Google's algorithm for local ranking.

Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Organization

The star ranking is the first thing consumers see. Still, users focus on other elements also, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a third of United States consumers.

Source: Statista

15% Of Buyers Don't Trust Businesses Without Having Online Reviews

No trust means no interactions. 15% of potential consumers won't even think about doing business with a company they can't find opinions about.

Source: Statuslabs

Online Product Reviews About An Item Can Boost Its Conversion Rate By An Unprecedented 270%

User review statistics reveal the purchase likelihood for a product with 5 reviews is 270% higher than the exact same item without reviews.

Source: Spiegel Research Center

If They Were Asked, 77% Of Clients Would Most Likely Post A Review

More than a 35% would do it to inform others about their consumer experience and 24% would likely direct their review to the business itself.

Over a 26% would be willing to leave a review to assist other people with their decision making process.

Source: Podium

74 Percent Of Regional Businesses Have At A Minimum, 1 Google Review

A single review is far from adequate to enhance your website's SERP ranking.

Taking a look at online scores stats, we learnt that a company needs to have a minimum of 40 reviews before consumers "Award" it with a star.

Source: Brightlocal

91 Percent Of Millennials Have Confidence In Online Reviews As Much As Friends And Family

Online review statistics place clients' reviews as the most credible source of suggestions. Online reviews generally carry the very same weight as guidance from friends and family.

Source: Brightlocal

United States Shoppers Regard "Product Performance" To Be The Most Helpful Detail In Product Reviews

They focus on various aspects of the shopping experience when people check out reviews. However according to online review statistics, 60% of them are most thinking about the product's performance.

Client satisfaction, product quality and quality with time are the next couple of factors to consider for more than 50% of American consumers.

Source: Statista