Software Application Reviews Impact Over 98 Percent Of All Buyers

18% of software buyers consider reviews to be a vital factor in the purchase procedure. Software application reviews have no effect whatsoever on only 2% of customers. Two thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.

Source: Capterra

72% Of Consumers Won't Take Action Before They Read Some Reviews

Irrespective of how alluring your marketing is, you still require client reviews. There is no other way around it. Customers are still willing to hear you out, however they rely on other individuals more.

Source: My Testimonial Engine

61 Percent Of Local Businesses Have An Average Score Of 4 Or 5 Stars

Generally two-thirds of companies have great and outstanding scores. Only 5% of companies have a score below 3 stars.

Source: Brightlocal

73 Percent Of Customers Believe Consumer Reviews Are More Crucial Than Star And Number Scores

Online review statistics make it clear people aren't satisfied with ratings alone.

Customer reviews make the stats appear more authentic which is what the prospective clients are searching for. Nearly a 3rd of consumers state composed reviews are the only function that makes them believe the sites' reviews are pertinent and beneficial.

Source: Fan and Fuel

95% Of Unhappy Consumers Will Return To A Business If A Business Deals With Problems Quickly And Efficiently

Clients do not expect you to be perfect. They do anticipate you to take care of things when they go wrong. If there is absolutely nothing else a business can do to deal with a concern, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

64% Of Americans Agree That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017

30 percent of customers who check out consumer reviews, concur that it increases their purchasing confidence.

Organizations utilize the reviews to enhance their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Business

The star score is the first thing consumers see. Still, users take note of other factors too, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of US customers.

Source: Statista

53% Of Customers Expect Businesses To Respond Within A Week To Negative Reviews

Online review stats reveal that 63% of consumer reviews remain without a response. That's too bad, since those companies are losing consumers that way.

Source: Review Trackers

83% Of All Younger Customers Were Invited To Submit A Review Recently

Of those asked, 80% of clients did post a review. Overall, businesses have asked 66% of all clients to submit a review on their company.

Source: Brightlocal

Customers Might Spend 31% More With A Business That Has Excellent Reviews

Focus on this fact. The better other users describe your services or product, the more cash you can charge and customer review stats reveal to us precisely just how much more.

Source: Martech Zone

74 Percent Of Regional Companies Have At A Minimum, 1 Google Review

One review is far from enough to enhance your site's SERP ranking.

Looking at online scores data, we learnt that a business needs to have approximately 40 reviews before people "Award" it with a star.

Source: Brightlocal

Favorable Reviews Motivate 68 Percent Of Customers To Use Local Businesses

Since the large majority of customers read reviews, you'd want yours to be inviting to new consumers, right? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

A One Star Boost In Rating Can Result In A 5% To 9% Boost In Business Revenue

Businesses that treat customers fairly normally succeed, review sites help make sure of that.

Source: Statuslabs