89% Of Customers Choose To Read Reviews Using Their Smartphones

Be it by means of an app or a mobile browser, individuals prefer to read reviews on their cell phones.

Source: Statista

95% Of Unhappy Consumers Will Return To A Business If A Company Takes Care Of Issues Quickly And Efficiently

Consumers do not anticipate you to be perfect. They do anticipate you to take care of things when they go wrong. If there is absolutely nothing else a business can do to fix a concern, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

Online Reviews Impact 67.7% Of Customer Buying Decisions

More than two-thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

15 Percent Of Buyers Do Not Trust Businesses Without Having Online Reviews

No trust indicates no interactions. 15% of prospective clients won't even consider doing business with a business they can't discover opinions about.

Source: Statuslabs

83 Percent Of Clients Don't Rely On Advertising

The conventional channels to reach customers aren't as prominent as they used to be. Most users who no longer trust ads select to pay attention to customers' suggestions online.

Source: Statuslabs

67% Of Consumers Report Reviews Are A "Very Important" Factor When Picking A Solution Provider

Reviews have a huge impact on their decision when clients have to select a solution provider.

Source: DemandGenReport

Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of American Clients

24% of US buyers consider reviews as 'very influential'.

To highlight the importance of online reviews and rankings, did you understand that 81% of customers will pay more for a product with reviews and those same consumers are likewise ready to accept slower shipping times for such products.

Source: Turntonetworks

53% Of Consumers Expect Companies To Answer Back Within A Week To Negative Reviews

Online review statistics show that 63% of consumer reviews go on without a response. That's too bad, because those companies are losing customers that way.

Source: Review Trackers

Positive Reviews Motivate 68% Of Customers To Use Local Businesses

Since the vast bulk of consumers check out reviews, you would want yours to be appealing to brand-new customers? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

83% Of All Younger Customers Were Asked To Submit A Review Recently

Of those invited, 80% of clients did give a review. Overall, companies have actually asked 66% of all clients to give a review on their company.

Source: Brightlocal

If It Has Less Than A 4 Star Score, More Than Half Of Customers Won't Use A Company

This stat is one of many that illustrate the importance of online rankings. Now that news of consumer complete satisfaction travels this quick, keeping your clients happy is more vital than ever.

57 percent of customers have looked for business with more than 4 stars in 2018, which is up from 48% in 2017.

11 percent looked just for services with a best five star score.

Source: Brightlocal

Half Of All Of The Millennial's "Constantly" Check Out Online Reviews For Companies

Younger individuals understand the value of being informed. User-generated material has an unassailable influence on customers.

They will recognize what they've been missing out on if businesses stop to think about the power of customer reviews over millennials. Older individuals are various though, only 6% of individuals aged 55 or older read reviews.

Source: Brightlocal