82 Percent Of Consumers Go To Review Websites Because They Want To Purchase An Item Or A Service And Wish To Get The Truth About Business Product Or Services.

Review sites are places that people go to get the facts about a business, product and services . Users come because they have actually already formed a purchase decision. The bulk of them (89 percent) buy within a week of their visit. And 29% do so in 24 hours.

Source: RevLocal

Over Half Of Consumers Won't Utilize A Company If It Has Less Than A 4 Star Ranking

This stat is among many that highlight the importance of online scores. Now that news of consumer fulfillment travels this fast, keeping your customers pleased is more crucial than ever.

57% of consumers have actually searched for companies with more than four stars in 2018, which is up from 48 percent in 2017.

Moreover, 11% looked only for organizations with an ideal five star score.

Source: Brightlocal

86 Percent Of Consumers Would Consider Composing A Review For A Business

Your clients are your most valuable resource, and it's not just because of the money they spend at your business. If you give them an excellent experience, they will be willing to share it.

Source: Brightlocal

95% Of Travelers Read Online Reviews Prior To Booking Travel Related Services

Leisure and business tourists alike read reviews to form an opinion. Business tourists check out an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You

95% Of Disappointed Clients Will Go Back To A Business If A Business Deals With Issues Quickly And Effectively

Customers do not anticipate you to be perfect. When things go wrong, they do anticipate you to resolve things. If there's nothing else a company can do to deal with a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

53 Percent Of Americans Consider Product Reviews And Scores As The Most Important Part Of The Online Shopping Experience In 2018.

Today's shoppers are wary and want the best bang for their dollar. It's not surprising that that they consider reading reviews as a huge part of the buying decision.

Source: Statista

Positive Reviews Encourage 68 Percent Of Customers To Use A Local Business

Considering that the large bulk of customers read reviews, you'd want yours to be appealing to brand-new clients? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Google Accounts For 57.5 Percent Of All Reviews Worldwide

Google is the clear winner as far as circulation goes, however they are not the only ones in the game.

Here are the online reviews circulation rankings:

Google at 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers

The Average Review Word Count Has Actually Gotten 65% Shorter Since 2010

Currently reviews are much shorter, easier, and more straight to the point. The word count of a review in 2019 is equivalent to that of a tweet.

Source: Review Trackers

89% Of Clients Review A Companies Responses To Reviews

Not only do many customers check out the review replies, 30% of them hold them in high regard. Practically 96% read the feedback to their own reviews.

Source: Brightlocal

83% Of All Young Shoppers Were Invited To Give A Review Recently

Of those asked, 80% of consumers did leave a review. Overall, companies have actually asked 66% of all clients to submit a review on their business.

Source: Brightlocal