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53% Of Customers Anticipate Companies To Respond Within A Week To Negative Reviews
Online review stats clarify that 63% of customer reviews remain without a reaction. That's regrettable, due to the fact that those companies are losing customers that way.
Source: Review Trackers
83% Of All Younger Consumers Were Asked To Leave A Review Recently
Of those invited, 80% of consumers did submit a review. Overall, companies have asked 66% of all customers to leave a review on their business.
Source: Brightlocal
Many Best-selling Products Have A Typical Rating Of 4.2 To 4.7
You can't make everybody happy, which is why perfect 5 star ratings are suspicious. That's why it is abnormal to get perfect 5 star scores.
According to customer rating stats, conversion rates begin to decrease as scores rise above 4.7.
Source: Spiegel Research Center
86 Percent Of Consumers Would Consider Writing A Review For A Business
Your consumers are your most valuable resource, and it's not only because of the cash they spend at your business. If you give them a great experience, they will want to share it.
Source: Brightlocal
61 Percent Of Local Businesses Have A Typical Score Of 4 Or 5 Stars
Generally 2 out of 3 companies have excellent and exceptional scores. Just 5% of businesses have a ranking below 3 stars.
Source: Brightlocal
The Average Review Word Count Has Actually Gotten 65% Shorter Since 2010
In recent years reviews are shorter, simpler, and more straight to the point. The word count of a review in 2019 is proportionate to that of a twitter tweet.
Source: Review Trackers
A One Star Increase In Ranking Can Lead To A 5% To 9% Boost In Business Earnings
Businesses that treat consumers well normally succeed, review sites help make sure of that.
Source: Statuslabs
Favorable Reviews Motivate 68 Percent Of Consumers To Use A Local Business
Considering that the huge bulk of customers read reviews, you'd want yours to be appealing to brand-new customers? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
A Solitary Business Review Can Raise Its Conversions By 10 Percent
Online review statistics show user-generated material can do miracles in terms of conversions.
A single review can have a substantial impact on your business.
A hundred reviews can boost your conversion rates by as much as 37%. 2 hundred can provide an astonishing 44 percent increase.
Source: RevLocal
67% Of Consumers Claim Reviews Are A "Very Important" Factor When Selecting A Solution Provider
Reviews have a massive impact on their decision when customers have to choose a solution provider.
Source: DemandGenReport
71% Of Millennials Search Consumer Reviews Of Professional Services
Majority of all individuals in need of a professional service turn to online reviews.
According to online reviews data, 59% utilized online reviews to pick a medical professional or a lawyer.
Younger people (age 18-35) are a lot more likely to hire an expert based on online reviews. Only 19% of millennials will think about working with an attorney without any.
Source: Thomson Reuters
63.6 Percent Of Customers Go To Google To Check For Reviews Of A Business
Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) last.
These online review statistics reveal the basic appeal of a site can only go so far when it comes to trust.
Source: Review Trackers
82% Of Consumers Go To Review Websites Due To The Fact That They Wish To Purchase A Product Or A Service And Want To Get The Truth About Business Products And Services.
Users come because they have actually currently formed a buying decision. The bulk of them (89%) buy within a week of their visit.
Source: RevLocal
Facebook Reviews Affect More Than 50% Of Consumers' Purchasing Decisions
Facebook is presently the most popular social media which can likewise influence our buying decisions.
According to social reviews data, Facebook impacts the majority of users' purchase decisions.
Facebook reviews stats expose that four out of 5 users are more likely to trust a local business if it has positive reviews.
Source: RevLocal
89% Of Consumers Review A Companies Reactions To Reviews
Not only do a lot of shoppers read the review replies, 30% of them highly value them. Practically 96% read the responses to their own reviews.
Source: Brightlocal
52% Of Consumers Rely On A Product More If It Has Unfavorable Reviews As Well
We already discussed the positive and negative reviews and their impact on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that possibly the reviews are fake. People expect to see some negative reviews.
Source: Capterra