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53 Percent Of Americans Consider Product Reviews And Scores As The Most Vital Part Of The Online Shopping Experience In 2018.
Today's consumers are smart and want the best bang for their buck. It's no wonder that they consider checking out reviews as a big part of the buying decision.
Source: Statista
98 Percent Of Yelp's Browsers Bought From A Business They Discovered On The Site
Generally, 142 million consumers visit Yelp every month. If you have not declared your totally free Yelp business page, this is as excellent a time as any.
Source: RevLocal
Most Local Companies Have Approximately 39 Google Reviews
People like to share their experience after they've gone to a vendor. Online review trends reveal people prefer to comment if they had a favorable experience, rather than a negative or mediocre one.
Source: Brightlocal
83% Of All Younger People Were Invited To Give A Review Recently
Of those invited, 80% of consumers did submit a review. In general, businesses have asked 66% of all consumers to post a review on their company.
Source: Brightlocal
Almost All Consumers, Who Utilize Online Reviews, Read Them Early In The Purchasing Process
Let's say you want to buy a brand-new car and there are numerous models which fit your requirements. How do you select the best one for you? Well, you read the reviews.
With the help of other customers, you quickly choose a model that works for you. That's how favorable reviews convert customers into consumers.
Source: Consumer Affairs
72% Of Clients Won't Take Action Before They Read Some Reviews
Regardless of how alluring your marketing is, you still need consumer reviews. There's no other way around it. Consumers are still willing to hear you out, but they trust other individuals more.
Source: My Testimonial Engine
86% Of Consumers Would Think About Writing A Review For A Business
Your customers are your most important resource, and it's not only because of the money they spend at your business. If you provide a good experience, they will want to share it.
Source: Brightlocal
89% Of Consumers Browse A Companies Replies To Reviews
Not only do a lot of consumers read the review replies, 30% of them value them highly. Almost 96% read the replies to their own reviews.
Source: Brightlocal
71% Of Millennials Browse Consumer Reviews Of Professional Services
More than half of all people in need of an expert service rely on online reviews.
According to online reviews stats, 59% used online reviews to choose a legal representative or a medical professional.
Young people (age 18-35) are even more likely to hire a professional based on online reviews. Only 19% of millennials will consider working with an attorney without any.
Source: Thomson Reuters
60 Percent Of Consumers Seek Advice From Blog And Social Media Reviews On Their Mobile Devices Prior To Shopping
In-store shopping is influenced significantly by blogs and reviews on social media. With males being twice as likely to be influenced than women.
Reviews and ranking stats reveal people value the opinion of peers more than any other material.
Source: Collective Bias
95% Of Unsatisfied Customers Will Go Back To A Company If A Business Takes Care Of Issues Quickly And Effectively
Customers don't anticipate you to be perfect. When things go wrong, they do expect you to take care of things. If there's absolutely nothing else a business can do to resolve a problem, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
Facebook Reviews Affect More Than 50 Percent Of Consumers' Buying Decisions
Facebook is currently the most popular social network which can likewise influence our purchasing preferences.
According to social media reviews data, Facebook impacts the majority of users' purchase decisions.
If it has favorable reviews, Facebook reviews stats reveal that 4 out of five users are more likely to rely on a local business.
Source: RevLocal
Half Of All Millennial's "Always" Read Online Reviews For Companies
More youthful people know the worth of being informed. User-generated content has an indisputable effect on customers.
If businesses stop to consider the power of consumer reviews over millennials, they will recognize what they've been missing out on. Older individuals are different though, only 6% of individuals aged 55 or older read reviews.
Source: Brightlocal
73% Of Customers Believe Client Reviews Are More Crucial Than Star And Number Ratings
Online review data make it clear individuals aren't satisfied with ratings alone.
Consumer reviews make the stats appear more genuine which is what the potential clients are looking for. Nearly a third of customers say composed reviews are the only function that makes them think the websites' reviews are relevant and beneficial.
Source: Fan and Fuel