60 Percent Of Customers Check Out Blog And Social Media Network Reviews On Their Mobile Devices Prior To Shopping

In-store purchasing is influenced significantly by blogs and reviews on social media. With males being two times as likely to be influenced than women.

Reviews and rating data reveal individuals value the opinion of peers more than any other content.

Source: Collective Bias

91% Of Millennials Rely On Online Reviews As Much As Loved Ones

Online review stats position customers' reviews as the most trustworthy source of suggestions. Online reviews generally carry the exact same weight as recommendations from family and friends.

Source: Brightlocal

72% Of Consumers Won't Take Action Unless They Check Out Some Reviews

No matter how appealing your marketing is, you still require client reviews. There is no other way around it. Customers are still going to hear you out, however they trust other individuals more.

Source: My Testimonial Engine

95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Related Services

Leisure and business travelers alike check out reviews to form an opinion. Business travelers read an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You

If It Has Less Than A 4 Star Ranking, More Than Half Of Customers Will Not Utilize A Company

This stat is among numerous that show the significance of online scores. Now that news of consumer fulfillment travels this quick, keeping your consumers pleased is more vital than ever.

57 percent of consumers have searched for companies with more than 4 stars in 2018, which is up from 48% in 2017.

Additionally, 11 percent looked just for organizations with a best five star ranking.

Source: Brightlocal

Customer Reviews On Products Are Trusted Nearly 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other individuals viewpoints before they ever trust what the producer states. The reason, makers' descriptions are essentially advertisements.

Source: Martech Zone

More Than Half Of Shoppers Aged 25 To 34 Submitted Reviews

According to Statista, the more youthful generations are reportedly the more vocal ones.

Source: Statista

USA Shoppers Consider "Product Performance" To Be The Most Helpful Detail In Product Reviews

They focus on various aspects of the shopping experience when individuals check out reviews. However according to online review statistics, 60% of them are most interested in the item's performance.

Customer satisfaction, product quality and quality over time are the next few considerations for more than 50% of American clients.

Source: Statista

95% Of Unsatisfied Clients Will Go Back To A Company If A Business Makes An Effort To Resolve Issues Rapidly And Efficiently

Clients don't expect you to be perfect. They do expect you to fix things when they go wrong. If there is nothing else a business can do to resolve an issue, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

89% Of Clients Read A Companies Responses To Reviews

Not only do a lot of individuals check out the review replies, 30% of them highly value them. Practically 96% read the feedback to their own reviews.

Source: Brightlocal

53% Of Customers Anticipate Businesses To Reply Within A Week To Unfavorable Reviews

Online review statistics reveal that 63% of consumer reviews remain without a reaction. That's too bad, since those companies are losing clients that way.

Source: Review Trackers

Only 6% Of Customers Do Not Trust Client Reviews At All

According to client review statistics, a tremendous 19% of customers constantly trust online reviews and never ever a make a purchase without checking out reviews initially.

Source: Statista

A One Star Boost In Rating Can Cause A 5% To 9% Boost In Business Earnings

Businesses that treat consumers fairly generally prosper, review sites help ensure of that.

Source: Statuslabs

54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Business

The star score is the first thing consumers see. Still, users focus on other aspects also, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a third of American customers.

Source: Statista

Positive Reviews Motivate 68% Of Consumers To Choose A Local Business

Considering that the vast bulk of consumers read reviews, you'd want yours to be inviting to brand-new clients, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal