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Online Reviews Impact 67.7% Of Customer Purchasing Decisions
More than two thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
53% Of Customers Expect Companies To Reply Within A Week To Unfavorable Reviews
Online review statistics show that 63% of customer reviews go on without a reply. That's regrettable, due to the fact that those companies are losing customers that way.
Source: Review Trackers
Consumer Reviews On Items Are Trusted Practically 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other individuals opinions before they ever trust what the maker says. The reason, makers' descriptions are generally ads.
Source: Martech Zone
83% Of Consumers Don't Rely On Advertising
The conventional channels to reach consumers aren't as prominent as they used to be. The majority of users who no longer trust ads pick to focus on clients' recommendations online.
Source: Statuslabs
52% Of Consumers Rely On A Product More If It Has Negative Reviews Too
We already discussed the positive and negative reviews and their effect on customers. Nevertheless, all products have their faults, it raises red flags that perhaps the reviews are phony if all of a products reviews are positive. Consumers anticipate to see some negative reviews.
Source: Capterra
74 Percent Of Regional Companies Have At Least 1 Google Review
One review is far from enough to enhance your site's SERP ranking.
Looking at online scores statistics, we discovered that a business requires to have at least 40 reviews before people "Award" it with a star.
Source: Brightlocal
Facebook Reviews Impact More Than 50% Of Customers' Buying Decisions
Facebook is presently the most popular social media which can likewise influence our purchasing decisions.
According to social media reviews statistics, Facebook impacts over half of users' purchase choices.
Facebook reviews stats expose that 4 out of five users are more likely to rely on a local business if it has favorable reviews.
Source: RevLocal
Just 44% Of Local Businesses Have Accepted Their Google My Business Listing
That's 56% of your competition that aren't making the most of their listing.
While business listings on the significant review platforms are free, a remarkably low number of businesses really utilize them.
Although we now understand why client reviews are so powerful, the majority of businesses apparently don't.
Source: LsaInsider
Because They Want To Acquire A Product Or A Service And Desire To Get The Facts About The Businesses Items And Services, 82 Percent Of Customers Visit Review Sites.
Users come because they have currently formed a buying decision. The bulk of them (89 percent) purchase within a week of their visit.
Source: RevLocal
Consumers Might Spend 31 Percent More With A Business That Has Terrific Reviews
Take note of this fact. The better other users describe your product or service, the more cash you can charge and consumer review stats reveal to us exactly how much more.
Source: Martech Zone
Over Half Of Customers Won't Use A Business If It Has Less Than A 4 Star Ranking
This stat is among many that illustrate the value of online scores. Now that news of consumer complete satisfaction travels this quick, keeping your consumers happy is more vital than ever.
57 percent of customers have searched for business with more than 4 stars in 2018, which is up from 48 percent in 2017.
11 percent looked just for businesses with an ideal five star score.
Source: Brightlocal