89% Of Consumers Review A Businesses Reactions To Reviews

Not only do the majority of customers read the review replies, 30% of them value them highly. Practically 96% read the responses to their own reviews.

Source: Brightlocal

98% Of Yelp's Website Visitors Bought From A Business They Found On The Website

Usually, 142 million customers go to Yelp on a monthly basis. If you haven't declared your totally free Yelp business page, this is as good a time as any.

Source: RevLocal

Negative Reviews Can Increase Conversion By Up To 85%

It sounds crazy, but negative reviews can be a positive force for users to spend more time on your website. According to online review data, people devote more than 5 times as long on a website when they read negative reviews.

When there are a mix of negatives and positives, more than two thirds of users trust reviews more. If there aren't any unfavorable ones, an overwhelming 95% suspect censorship or fabricated reviews.

Source: Reevoo

53% Of Customers Expect Companies To Answer Back Within A Week To Negative Reviews

Online review statistics reveal that 63% of customer reviews remain without a response. That's regrettable, due to the fact that those companies are losing consumers that way.

Source: Review Trackers

88% Of Americans Claimed That Product Reviews Were The Most Prominent Factor When Buying Home Electronics

Statistics reveal that reviews were more helpful than TV ads at 37%, social media at 23% and display advertisements at 49%.

Source: Statista

71% Of Millennials Search Customer Reviews Of Expert Services

More than half of all individuals in need of a professional service turn to online reviews.

According to online reviews stats, 59% utilized online reviews to pick a doctor or a lawyer.

Young people (age 18-35) are even more inclined to work with a professional based on online reviews. Just 19% of millennials will consider employing a legal representative without any.

Source: Thomson Reuters

86% Of Consumers Would Consider Writing A Review For A Business

Your customers are your most important resource, and it's not just because of the money they spend at your business. They will be willing to share it if you give them an excellent experience.

Source: Brightlocal

Only 44% Of Local Businesses Have Actually Claimed Their Google My Business Listing

That's 56 percent of your competition that aren't taking advantage of their listing.

While business listings on the significant review platforms are complimentary, a surprisingly low number of businesses really make use of them.

Although we now understand why consumer reviews are so powerful, most businesses apparently don't.

Source: LsaInsider

77% Of Clients Do Not Trust Reviews That Are Older Than 3 Months

Clients don't care how great your product or service was in the past. Part of why online reviews matter is due to the fact that they are relevant and fresh.

Customers know businesses lose their touch all the time, which is why most of them consider older reviews irrelevant.

It is for this reason that businesses should to be constantly requesting reviews.

Source: Statuslabs

67% Of Consumers Say Reviews Are A "Very Crucial" Factor When Choosing A Solution Provider

When customers have to pick a solution provider, reviews have an enormous influence on their decision.

Source: DemandGenReport

Online Product Reviews About An Item Can Amplify Its Conversion Rate By A Whopping 270%

User review stats reveal the purchase possibility for a product with five reviews is 270 percent higher than the exact same product without reviews.

Source: Spiegel Research Center

United States Buyers Regard "Product Performance" To Be The Most Valuable Info In Product Reviews

When individuals check out reviews, they concentrate on different aspects of the shopping experience. But according to online review stats, 60% of them are most thinking about the item's performance.

Client satisfaction, product quality and quality over time are the next few considerations for more than 50% of US consumers.

Source: Statista

Reviews Are The Most Important Part Of The Purchase Decision For Over 90% Of American Consumers

24% of US buyers consider reviews as 'incredibly influential'.

To illustrate the significance of online reviews and ratings, did you understand that 81 percent of consumers will pay more for an item with reviews and those same customers are also going to accept slower shipping times for such products.

Source: Turntonetworks

Customer Reviews On Items Are Trusted Nearly 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. People trust other individuals viewpoints before they ever trust what the maker says. The reason, makers' descriptions are generally ads.

Source: Martech Zone

95 Percent Of Travelers Read Online Reviews Prior To Scheduling Travel Related Services

Leisure and business tourists alike read reviews to form a viewpoint. Business tourists check out an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You

If A Business Handles Problems Rapidly And Efficiently, 95% Of Unsatisfied Clients Will Return To A Business

Customers do not expect you to be perfect. They do expect you to remedy things when they go wrong. If there is absolutely nothing else a business can do to resolve a problem, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

88% Of Executives Consider Reputation Risk As A Leading Business Problem

Reputation management stats show a company's reputation doesn't impact just the clients. Potential team members also take a look at rankings and take a look at reviews.

Source: Deloitte

77% Of Clients Would Undoubtedly Give A Review If They Were Asked

More than a 35% would post a review to advise others about their consumer experience and 24% would undoubtedly direct their review to the company itself.

Over a 26% would be willing to post a review to assist other individuals with their choice making process.

Source: Podium