86% Of Consumers Would Think About Composing A Review For A Business

Your clients are your most important resource, and it's not only because of the money they invest at your business. If you provide a good experience, they will want to share it.

Source: Brightlocal

61 Percent Of Local Businesses Have A Typical Score Of 4 To 5 Stars

Generally two thirds of companies have good and outstanding ratings. Just 5% of businesses have a score below 3 stars.

Source: Brightlocal

Just 6 Percent Of Customers Don't Rely On Client Reviews At All

According to consumer review data, a tremendous 19% of consumers always rely on online reviews and never ever a make a purchase without reading reviews.

Source: Statista

89% Of Clients Want To Read Reviews Using Their Smartphones

Be it via an app or a mobile browser, customers choose to read reviews on their mobile devices.

Source: Statista

USA Shoppers Regard "Product Performance" To Be The Most Useful Info In Product Reviews

When individuals check out reviews, they focus on different elements of the shopping experience. But according to online review stats, 60% of them are most interested in the item's performance.

Customer satisfaction, product quality and quality in time are the next few considerations for more than 50% of American customers.

Source: Statista

The Majority Of Local Companies Have Approximately 39 Google Reviews

Individuals like to share their experience after they've visited a vendor. Online review trends show people prefer to comment if they had a positive experience, rather than a unfavorable or average one.

Source: Brightlocal

Users Checking Out Reviews On A Mobile Device Are 127 Percent More Likely To Make A Purchase Than Desktop Users

Mobile users prefer to get things done faster. Therefore, purchasing decisions are made rapidly.

Online reviews are undoubtedly convincing, yet online marketers have not always come to value the power of them.

Source: Martech Zone

70 Percent Of Consumers Prefer To Discover A Business Via Reviews And Articles, Rather Than Ads

Ads are all well and good, however it deserves trying a different approach as well. Reviews are without a doubt the best way to find the truth about a product or service.

Source: Statuslabs

54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Organization

The star score is the first thing consumers see. Still, users focus on other factors as well, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a third of US consumers.

Source: Statista

30% Of Customers Feel Comfortable With A Business Which Reacts To Online Reviews

Corresponding with your consumers develops trust. Even something easy like reacting to their comments and reviews can make them feel appreciated.

As you may expect, customers who feel this way are happy to invest more money with a company.

Source: Statuslabs

Favorable Reviews Encourage 68% Of Customers To Choose Local Businesses

Because the vast majority of consumers check out reviews, you would want yours to be appealing to new clients? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

73 Percent Of Customers Think Customer Reviews Are More Crucial Than Star And Number Rankings

Online review data make it clear individuals aren't satisfied with ratings alone.

Consumer reviews make the stats appear more genuine which is what the prospective clients are trying to find. Practically a third of customers say written reviews are the only function that makes them believe the sites' reviews are useful and appropriate.

Source: Fan and Fuel

Online Reviews Affect 67.7% Of Customer Purchasing Decisions

More than two-thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

If A Company Takes Care Of Issues Quickly And Effectively, 95% Of Unsatisfied Customers Will Return To A Company

Consumers don't expect you to be perfect. When things go wrong, they do expect you to remedy things. If there's nothing else a business can do to solve a concern, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday