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53% Of Consumers Expect Companies To Respond Within A Week To Negative Reviews
Online review stats clarify that 63% of customer reviews stay without a reaction. That's regrettable, because those companies are losing customers that way.
Source: Review Trackers
74 Percent Of Local Businesses Have At Least 1 Google Review
One review is far from enough to improve your website's SERP ranking.
Taking a look at online ratings statistics, we found out that a business needs to have a minimum of 40 reviews before visitors "Award" it with a star.
Source: Brightlocal
More Than Half Of Customers Will Not Use A Company If It Has Less Than A 4 Star Ranking
This stat is among numerous that highlight the value of online scores. Now that news of customer complete satisfaction travels this fast, keeping your clients happy is more important than ever.
57% of consumers have searched for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.
Moreover, 11 percent looked only for organizations with a best five star score.
Source: Brightlocal
Users Checking Out Reviews On A Mobile Phone Are 127% Most Likely To Purchase Than Desktop Users
Mobile users prefer to get things done quicker. Buying decisions are made rapidly.
Online reviews are certainly convincing, yet marketers haven't necessarily come to appreciate the power of them.
Source: Martech Zone
Online Product Reviews About A Product Can Raise Its Conversion Rate By An Incredible 270%
User review statistics reveal the purchase likelihood for a product with 5 reviews is 270% higher than the same product without reviews.
Source: Spiegel Research Center
61% Of Regional Businesses Have An Average Rating Of 4 Or 5 Stars
Typically two-thirds of companies have excellent and outstanding ratings. Just 5% of companies have a score listed below three stars.
Source: Brightlocal
89% Of Clients Review A Companies Responses To Reviews
Not only do many clients read the review replies, 30% of them highly value them. Almost 96% read the replies to their own reviews.
Source: Brightlocal
A One Star Increase In Rating Can Result In A 5% To 9% Increase In Business Profits
Businesses that treat consumers fairly normally succeed, review websites help make sure of that.
Source: Statuslabs
63.6% Of Customers Check Out Google To Read Reviews Of A Business
Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) behind.
When it comes to trust, these online review stats show the basic appeal of a website can just go so far.
Source: Review Trackers
98 Percent Of Yelp's Visitors Bought From A Business They Discovered On The Site
Generally, 142 million customers check out Yelp monthly. If you have not declared your totally free Yelp business page, this is as great a time as any.
Source: RevLocal
The Majority Of Individuals Aged 25-34 Gave Reviews
According to Statista, the more youthful generations are purportedly the more opinionated ones.
Source: Statista
Facebook Reviews Impact More Than 50% Of Consumers' Buying Decisions
Facebook is presently the most popular social network which can also influence our buying decisions.
According to social media reviews statistics, Facebook impacts the majority of users' purchase decisions.
If it has favorable reviews, Facebook reviews statistics expose that four out of five users are likely to trust a local business.
Source: RevLocal
90% Of Consumers Need Less Than 10 Reviews To Form An Opinion About A Business
You know what individuals say about very first impressions?
Users get their impression of your businesses through reviews. Normally through less than 10 of them.
Think about asking your visitors to write one if you don't have reviews on your website.
Source: Martech Zone
77% Of Customers Would Certainly Post A Review If They Were Asked
More than a 35% would submit a review to educate others about their consumer experience and 24% would likely direct their review to the company itself.
Over a 26% would want to give a review to help other people with their decision making process.
Source: Podium
71% Of Millennials Browse Customer Reviews Of Professional Services
More than half of all individuals in need of an expert service rely on online reviews.
According to online reviews stats, 59% used online reviews to pick a lawyer or a medical professional.
Younger people (age 18-35) are a lot more inclined to work with an expert based upon online reviews. Only 19% of millennials will consider hiring a lawyer without any.
Source: Thomson Reuters