Almost All Consumers, Who Use Online Reviews, Read Them Early On In The Purchasing Process

Let's say you wish to buy a brand-new vehicle and there are several models which fit your criteria. How do you pick the best one for you? Well, you read online reviews.

With the help of other customers, you manage to choose one that works for you. That's how favorable reviews convert consumers into clients.

Source: Consumer Affairs

53% Of Consumers Anticipate Companies To Respond Within A Week To Negative Reviews

Online review statistics reveal that 63% of customer reviews remain without a response. That's too bad, because those companies are losing clients that way.

Source: Review Trackers

49% Of Customers Consider The Quantity Of Online Reviews As A Vital Factor In Their Purchasing Decision

Consumers value not only the quality or nature of the reviews, but they consider their number and recency also.

The share of clients, who take notice of the variety of reviews is presently at 46%.

Source: Brightlocal

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Company

The star rating is the first thing consumers see. Still, users focus on other aspects as well, like the quantity, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of American consumers.

Source: Statista

70 Percent Of Consumers Need To Check Out At Least 4 Reviews Before They Can Trust A Business

4 reviews may be too few. The majority of people read many more reviews to get an idea of how the business is actually doing. Don't depend on that figure alone.

Source: Brightlocal

15 Percent Of Customers Do Not Trust Businesses Without Online Reviews

No trust implies no interactions. 15% of prospective customers will not even think about doing business with a company they can't find viewpoints about.

Source: Statuslabs

83% Of All Young Consumers Were Asked To Leave A Review Recently

Of those asked, 80% of customers did give a review. In general, companies have actually asked 66% of all consumers to leave a review on their business.

Source: Brightlocal

Negative Reviews Can Increase Conversion By Up To 85 Percent

It sounds crazy, but negative reviews can be a positive force for users to spend more time on your website. According to online review stats, people spend more than five times as long on a site when they check out negative reviews.

When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. If there aren't any unfavorable ones, an overwhelming 95% suspect censorship or fabricated reviews.

Source: Reevoo

Facebook Reviews Impact More Than 50% Of Customers' Purchasing Decisions

Facebook is presently the most popular social media which can likewise influence our buying preferences.

According to social reviews data, Facebook affects the majority of users' purchase decisions.

Facebook reviews stats reveal that 4 out of 5 users are more likely to rely on a local business if it has favorable reviews.

Source: RevLocal

30% Of Customers Feel Favorable To A Company Which Answers Online Reviews

Staying connected with your consumers establishes trust. Even something easy like reacting to their comments and reviews can make them feel valued.

As you might expect, clients who feel this way are ready to invest more cash with a company.

Source: Statuslabs

89% Of Buyers Want To Read Reviews On Their Smartphones

Be it through an app or a mobile browser, folks prefer to read reviews on their mobile devices.

Source: Statista