53% Of Customers Anticipate Businesses To Answer Back Within A Week To Unfavorable Reviews

Online review statistics prove that 63% of consumer reviews go on without a reaction. That's too bad, because those companies are losing customers that way.

Source: Review Trackers

Reviews Are The Most Important Part Of The Purchase Decision For Over 90% Of US Customers

24% of US shoppers consider reviews as 'exceptionally influential'.

To illustrate the value of online reviews and rankings, did you know that 81 percent of consumers will pay more for an item with reviews and those very same consumers are likewise ready to accept slower shipping times for such items.

Source: Turntonetworks

60 Percent Of Consumers Check Out Blog And Social Media Reviews On Their Cell Phones Before Shopping

In-store purchasing is influenced significantly by blogs and reviews on social media. With men being two times as likely to be affected than women.

Reviews and score statistics show individuals value the opinion of peers more than any other material.

Source: Collective Bias

98% Of Yelp's Visitors Purchased From A Business They Found On The Website

Normally, 142 million customers check out Yelp every month. If you haven't claimed your free Yelp business page, this is as great a time as any.

Source: RevLocal

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Organization

The star score is the first thing consumers see. Still, users focus on other factors as well, like the quantity, recency, length, and sentiment of reviews. Each of these alone influences more than a 3rd of United States customers.

Source: Statista

If A Business Deals With Problems Quickly And Effectively, 95% Of Unsatisfied Clients Will Return To A Business

Consumers do not anticipate you to be perfect. When things go wrong, they do expect you to resolve things. If there is nothing else a company can do to deal with an issue, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

70 Percent Of Customers Choose To Learn About A Business Via Posts And Reviews, Instead Of Advertisements

Advertisements are all well and good, but it deserves trying a different approach as well. Reviews are by far the very best way to discover the truth about a service or product.

Source: Statuslabs

Customers Might Invest 31 Percent More With A Business That Has Terrific Reviews

Take notice of this statistic. The better other users describe your service or product, the more cash you can charge and customer review statistics show us exactly just how much more.

Source: Martech Zone

If It Has Less Than A 4 Star Score, More Than Half Of Consumers Won't Utilize A Company

This stat is among many that highlight the significance of online ratings. Now that news of client complete satisfaction travels this quick, keeping your customers happy is more important than ever.

57% of customers have searched for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

Additionally, 11% looked just for organizations with an ideal five star rating.

Source: Brightlocal

Google Accounts For 57.5% Of All Reviews Globally

Google is the clear winner as far as circulation goes, but they are not the only ones in the game.

Here's the online reviews distribution rankings:

Google with 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.

Source: Review Trackers

89% Of Customers Browse A Businesses Replies To Reviews

Not only do the majority of consumers check out the review replies, 30% of them value them highly. Nearly 96% read the responses to their own reviews.

Source: Brightlocal

The Average Review Word Count Has Actually Gotten 65% Shorter Since 2010

In the present day reviews are much shorter, simpler, and more straight to the point. The word count of a review in 2019 is comparable to that of a twitter tweet.

Source: Review Trackers

88% Of Americans Stated That Product Reviews Were The Most Influential Factor When Buying Home Electronic Devices

Statistics reveal that reviews were more helpful than TV ads at 37%, social networks at 23% and display ads at 49%.

Source: Statista

83% Of All Young People Were Asked To Give A Review Recently

Of those asked, 80% of clients did post a review. In general, businesses have actually asked 66% of all clients to submit a review on their company.

Source: Brightlocal

86 Percent Of Consumers Would Consider Composing A Review For A Business

Your consumers are your most important resource, and it's not only because of the money they spend at your business. They will be prepared to share it if you provide them an excellent experience.

Source: Brightlocal