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If It Has Less Than A 4 Star Score, More Than Half Of Customers Will Not Utilize A Business
This stat is among numerous that show the importance of online scores. Now that news of consumer complete satisfaction travels this fast, keeping your customers happy is more vital than ever.
57% of customers have looked for business with more than four stars in 2018, which is up from 48 percent in 2017.
Moreover, 11 percent looked only for companies with an ideal five star score.
Source: Brightlocal
Reviews Are The Most Essential Part Of The Purchase Decision For Over 90% Of US Customers
24% of US consumers consider reviews as 'extremely influential'.
To illustrate the importance of online reviews and rankings, did you understand that 81% of consumers will pay more for a product with reviews and those exact same consumers are also going to accept slower shipping times for such products.
Source: Turntonetworks
Reviews Published On Twitter Can Help Boost Sales By 6.46 Percent
Online review stats reveal that reviews shared on Twitter, do more to boost sales than those on any other social network.
Source: Yotpo
Since They Want To Purchase A Product Or A Service And Want To Get The Truth About The Businesses Products And Services, 82 Percent Of Consumers Visit Review Websites.
Users come because they have actually already formed a purchase decision. The majority of them (89%) purchase within a week of their visit.
Source: RevLocal
91% Of Companies Think The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Employee
The 86% of companies question the integrity of online reviews. However, they recognize the enormous impact user rankings have on their business. Unfavorable client or staff member reviews can influence 90% of job seekers.
Source: Career Arc
Just 6% Of Customers Do Not Trust Consumer Reviews At All
According to customer review data, a tremendous 19% of consumers constantly rely on online reviews and never a make a purchase without reading reviews.
Source: Statista
64 Percent Of Americans Agree That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017
30% of customers who read client reviews, agree that it increases their buying confidence.
Companies utilize the reviews to enhance their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
71% Of Millennials Browse Consumer Reviews Of Expert Services
Over half of all people in need of a professional service rely on online reviews.
According to online reviews statistics, 59% utilized online reviews to select a medical professional or a legal representative.
Young people (age 18-35) are much more likely to hire an expert based on online reviews. Just 19% of millennials will think about working with a lawyer without any.
Source: Thomson Reuters
If They Were Asked, 77% Of Clients Would Probably Give A Review
More than a 35% would leave a review to educate others about their consumer experience and 24% would likely direct their review to the business itself.
Over a 26% would be willing to give a review to help other people with their choice making process.
Source: Podium
53 Percent Of Americans Consider Product Reviews And Ratings As The Most Essential Part Of The Online Shopping Experience In 2018.
Today's shoppers are wary and want the very best bang for their buck. It's not surprising that that they consider reading reviews as a huge part of the buying decision.
Source: Statista
Google Represents 57.5 Percent Of All Reviews Across The Globe
Google is in the lead here, followed by Facebook as a distant second.
Here's the online reviews circulation rankings:
Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others at 8.6%.
Source: Review Trackers
90 Percent Of Customers Require Less Than 10 Reviews To Form An Opinion About A Business
You understand what people say about impressions, right?
Users get their impression of your businesses through reviews. Usually through less than 10 of them.
If you don't have reviews on your website, consider asking your visitors to write one.
Source: Martech Zone
Just 44% Of Local Businesses Have Accepted Their Google My Business Listing
That's 56% of your competition that aren't making the most of their listing.
While business listings on the significant review platforms are complimentary, a remarkably low number of businesses really utilize them.
Although we now understand why client reviews are so effective, many businesses obviously do not.
Source: LsaInsider
15 Percent Of People Don't Trust Businesses Without Online Reviews
No trust means no interactions. 15 percent of possible customers will not even think about working with a company they can't discover viewpoints about.
Source: Statuslabs
88% Of Americans Revealed That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronics
Statistics reveal that reviews were more beneficial than TV ads at 37%, social networks at 23% and display ads at 49%.
Source: Statista
The Average Review Word Count Has Actually Become 65% Shorter Since 2010
In recent years reviews are shorter, simpler, and more straight to the point. The word count of a review in 2019 is comparable to that of a twitter tweet.
Source: Review Trackers
83% Of Consumers Don't Rely On Advertising
The traditional channels to reach customers aren't as prominent as they utilized to be. Many users who no longer trust advertisements select to take notice of clients' recommendations online.
Source: Statuslabs
70% Of Consumers Need To Read A Minimum Of 4 Reviews Before They Can Trust A Business
4 reviews may be too few. Most people check out much more reviews to get a better idea of how business is really doing. Don't depend upon that figure alone.
Source: Brightlocal