73 Percent Of Consumers Believe Written Reviews Are More Crucial Than Star And Number Scores

Online review statistics make it clear individuals aren't pleased with scores alone.

Client reviews make the stats appear more genuine which is what the would-be customers are searching for. Nearly a third of customers say composed reviews are the only function that makes them think the websites' reviews are appropriate and helpful.

Source: Fan and Fuel

95% Of Unsatisfied Clients Will Go Back To A Business If A Company Deals With Issues Rapidly And Effectively

Consumers do not expect you to be perfect. They do expect you to take care of things when they go wrong. If there is nothing else a business can do to resolve a concern, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

The Majority Of Local Companies Have An Average Of 39 Google Reviews

People like to share their experience after they have gone to a supplier. Online review trends reveal people prefer to comment if they had a positive experience, instead of a mediocre or unfavorable one.

Source: Brightlocal

30% Of Clients Feel Positive About A Company Which Reacts To Online Reviews

Staying connected with your customers develops trust. Even something easy like responding to their remarks and reviews can make them feel appreciated.

As you may expect, clients who feel this way are going to spend more money with a business.

Source: Statuslabs

Just 44 Percent Of Local Businesses Have Actually Accepted Their Google My Business Listing

That's 56% of your competition that aren't benefiting from their listing.

While business listings on the significant review platforms are free, a surprisingly low number of companies really use them.

Although we now understand why customer reviews are so effective, most businesses obviously don't.

Source: LsaInsider

Over Half Of Customers Won't Use A Company If It Has Less Than A 4 Star Ranking

This stat is among numerous that highlight the value of online scores. Now that news of consumer complete satisfaction travels this fast, keeping your consumers happy is more crucial than ever.

57% of customers have actually looked for business with more than 4 stars in 2018, which is up from 48% in 2017.

Additionally, 11% looked just for services with a perfect five star ranking.

Source: Brightlocal

74 Percent Of Regional Businesses Have At A Minimum, One Google Review

A single review is far from enough to improve your site's SERP ranking.

Taking a look at online scores statistics, we found out that a company requires to have a minimum of 40 reviews before consumers "Award" it with a star.

Source: Brightlocal

71% Of Millennials Browse Consumer Reviews Of Professional Services

Over half of all people in need of an expert service rely on online reviews.

According to online reviews stats, 59% utilized online reviews to choose a legal representative or a physician.

Young people (age 18-35) are a lot more likely to work with a professional based upon online reviews. Only 19% of millennials will consider hiring an attorney without any.

Source: Thomson Reuters

United States Buyers View "Product Performance" To Be The Most Valuable Information In Product Reviews

They focus on various elements of the shopping experience when individuals check out reviews. But according to online review statistics, 60% of them are most interested in the product's performance.

Client satisfaction, product quality and quality with time are the next few factors to consider for more than 50% of American customers.

Source: Statista

Customer Reviews On Products Are Relied On Nearly 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. People trust other individuals opinions before they ever trust what the manufacturer states. The reason, producers' descriptions are basically ads.

Source: Martech Zone

The Typical Review Length Has Become 65% Much Shorter Since 2010

At this present time reviews are much shorter, simpler, and more straight to the point. The word count of a review in 2019 is typical to that of a twitter tweet.

Source: Review Trackers

Almost All Customers, Who Utilize Online Reviews, Read Them Very Early In The Purchasing Process

Let's say you wish to buy a brand-new car and there are several models which fit your requirements. How do you choose the very best one for you? Well, you read online reviews.

With the help of other people, you quickly pick a model that works for you. That's how favorable reviews convert consumers into customers.

Source: Consumer Affairs