49 Percent Of Consumers Consider The Quantity Of Online Reviews As A Necessary Consideration Of Their Purchasing Decision

Customers value not only the quality or nature of the reviews, but they consider their quantity and recency also.

The share of consumers, who take note of the number of reviews is presently at 46%.

Source: Brightlocal

95% Of Unhappy Customers Will Go Back To A Company If A Company Makes An Effort To Resolve Issues Quickly And Efficiently

Clients do not anticipate you to be perfect. They do anticipate you to remedy things when they go wrong. If there's nothing else a company can do to solve a concern, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

Many Local Companies Have An Average Of 39 Google Reviews

People like to share their experience after they have gone to a supplier. Online review trends reveal individuals choose to comment if they had a favorable experience, rather than a unfavorable or average one.

Source: Brightlocal

More Than 4 Negative Reviews About A Company Or Product Might Decrease Sales By 70%

One negative review is enough for 35 percent of a site's visitors to choose not to buy. Three negative reviews can cost a business 59% fewer sales.

Of course, they can be compensated by the sheer variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

86 Percent Of Customers Would Think About Composing A Review For A Business

Your customers are your most valuable resource, and it's not just because of the money they spend at your business. They will be prepared to share it if you offer them a great experience.

Source: Brightlocal

61 Percent Of Local Businesses Have An Average Ranking Of 4 Or 5 Stars

Overall two thirds of businesses have outstanding and good ratings. Just 5% of businesses have a score listed below three stars.

Source: Brightlocal

67% Of Consumers Admit Reviews Are A "Very Crucial" Factor When Selecting A Solution Provider

When customers need to select a service provider, reviews have a huge influence on their decision.

Source: DemandGenReport

91 Percent Of Millennials Turn To Online Reviews As Much As Loved Ones

Online review stats put customers' reviews as the most trustworthy source of suggestions. Online reviews usually carry the exact same weight as advice from friends and family.

Source: Brightlocal

Users Reading Reviews On A Mobile Phone Are 127 Percent Most Likely To Make A Purchase Than Desktop Users

Mobile users choose to get things done much faster. Buying choices are made rapidly.

Online reviews are clearly persuasive, yet marketers haven't necessarily come to value the power of them.

Source: Martech Zone

90% Of Site Visitors Require Less Than 10 Reviews To Form An Opinion About A Business

You know what people say about very first impressions?

Users get their first impression of your businesses through reviews. Typically through less than 10 of them.

Think about asking your visitors to compose one if you do not have reviews on your site.

Source: Martech Zone

Unfavorable Reviews Can Improve Conversion By As Much As 85 Percent

It sounds crazy, however negative reviews can be a positive force for users to devote more time on your website. According to online review data, people devote more than 5 times as long on a site when they check out negative reviews.

More than two thirds of users trust reviews more when there are a mix of negatives and positives. An overwhelming 95% suspect censorship or faked reviews if there aren't any unfavorable ones.

Source: Reevoo

A One Star Increase In Score Can Result In A 5% To 9% Boost In Business Income

Businesses that treat customers honorably typically flourish, review sites help make certain of that.

Source: Statuslabs

Over Half Of Shoppers Aged 25 To 34 Published Reviews

According to Statista, the more youthful generations are seemingly the more opinionated ones.

Source: Statista