If A Company Deals With Problems Quickly And Effectively, 95% Of Dissatisfied Consumers Will Return To A Company

Customers do not expect you to be perfect. They do expect you to deal with things when they go wrong. If there's nothing else a company can do to resolve a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

A One Star Increase In Score Can Lead To A 5% To 9% Increase In Business Income

Businesses that treat customers honorably generally succeed, review websites help make sure of that.

Source: Statuslabs

United States Consumers Consider "Product Performance" To Be The Most Helpful Information In Product Reviews

When individuals check out reviews, they focus on different elements of the shopping experience. However according to online review statistics, 60% of them are most interested in the item's performance.

Client satisfaction, product quality and quality over time are the next couple of factors to consider for more than 50% of American consumers.

Source: Statista

Over Half Of Customers Won't Utilize A Business If It Has Less Than A 4 Star Rating

This stat is among lots of that illustrate the significance of online ratings. Now that news of consumer fulfillment travels this fast, keeping your consumers happy is more crucial than ever.

57% of customers have actually searched for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

Moreover, 11 percent looked only for organizations with a best five star rating.

Source: Brightlocal

Google Represents 57.5% Of All Reviews Around The Globe

Google is the clear winner as far as distribution goes, however they are not the only ones in the game.

These are the online reviews circulation rankings:

Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

88% Of Americans Reported That Product Reviews Were The Most Influential Factor When Purchasing Home Electronic Devices

Stats reveal that reviews were more beneficial than Television ads at 37%, social networks at 23% and display advertisements at 49%.

Source: Statista

Customers Could Invest 31% More With A Business That Has Excellent Reviews

Take note of this fact. The better other users explain your product or service, the more cash you can charge and consumer review stats reveal to us exactly just how much more.

Source: Martech Zone

91% Of Businesses Think The Business's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee

The 86% of businesses doubt the integrity of online reviews. Nonetheless, they recognize the huge impact user rankings have on their business. Unfavorable consumer or employee reviews can influence 90% of job seekers.

Source: Career Arc

89% Of Individuals Like To Read Reviews Using Their Mobile Phones

Be it through an app or a mobile internet browser, people today prefer to read reviews on their cell phones.

Source: Statista

77% Of Users Don't Rely On Reviews That Are Older Than 3 Months

Clients don't care how excellent your service or product was in the past. Part of why online reviews matter is since they are relevant and fresh.

Customers understand businesses lose their touch all the time, which is why the majority of them find older reviews unimportant.

It is for this reason that businesses need to be constantly requesting reviews.

Source: Statuslabs

Positive Reviews Encourage 68 Percent Of Consumers To Choose Local Businesses

Given that the vast majority of consumers read reviews, you'd want yours to be appealing to brand-new customers? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Almost All Consumers, Who Use Online Reviews, Read Them Very Early In The Purchasing Process

Let's say you wish to buy a new vehicle and there are a number of models which fit your criteria. How do you choose the best one for you? Well, you read reviews.

With the help of other consumers, you manage to pick a model that works for you. That's how favorable reviews convert customers into clients.

Source: Consumer Affairs

15% Of People Don't Trust Businesses Without Any Online Reviews

No trust suggests no interactions. 15% of potential customers won't even consider working with a company they can't find opinions about.

Source: Statuslabs

88% Of Executives Regard Reputation Risk As A Leading Business Problem

Reputation management stats indicate a business's reputation doesn't impact simply the customers. Potential team members also look at ratings and read reviews.

Source: Deloitte

70% Of Customers Choose To Discover A Business Via Short Articles And Reviews, Rather Than Advertisements

Ads are all well and good, but it deserves trying a different approach as well. Reviews are by far the best way to find the truth about a product or service.

Source: Statuslabs