30% Of Clients Feel Favorable To A Business Which Reacts To Online Reviews

Keeping in touch with your customers establishes trust. Even something as simple as responding to their comments and reviews can make them feel valued.

As you may expect, clients who feel this way are ready to spend more money with a company.

Source: Statuslabs

95% Of Dissatisfied Customers Will Go Back To A Company If A Company Deals With Issues Rapidly And Efficiently

Customers don't anticipate you to be perfect. When things go wrong, they do anticipate you to remedy things. If there's absolutely nothing else a business can do to solve a problem, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

Consumers Might Invest 31 Percent More With A Business That Has Fantastic Reviews

Take note of this fact. The more detailed other users describe your product and services, the more money you can charge and consumer review statistics reveal to us exactly just how much more.

Source: Martech Zone

53 Percent Of Americans Consider Product Reviews And Ratings As The Most Vital Part Of Online Shopping.

Today's consumers are smart and want the very best bang for their buck. It's no surprise that they consider reading reviews as a big part of the buying decision.

Source: Statista

54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Company

The star rating is the first thing consumers see. Still, users focus on other elements as well, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a third of American consumers.

Source: Statista

A Lone Business Review Can Raise Its Conversions By 10 Percent

Online review stats show user-generated content can do miracles in regards to conversions.

A single review can have a massive effect on your business.

A hundred reviews can increase your conversion rates by as much as 37 percent. 2 hundred can offer a mind-blowing 44 percent increase.

Source: RevLocal

Unfavorable Reviews Can Improve Conversion By As Much As 85%

It sounds crazy, however negative reviews can be a positive force for users to spend more time on your site. According to online review stats, people spend more than 5 times as long on a site when they check out negative reviews.

More than two-thirds of users trust reviews more when there are a mix of negatives and positives. If there aren't any unfavorable ones, a frustrating 95% suspect censorship or fabricated reviews.

Source: Reevoo

91 Percent Of Millennials Turn To Online Reviews As Much As Friends And Family

Online review stats put clients' reviews as the most reliable source of suggestions. Online reviews typically bring the very same weight as recommendations from loved ones.

Source: Brightlocal

A One Star Increase In Score Can Result In A 5% To 9% Boost In Business Earnings

Businesses that treat customers well typically flourish, review sites help ensure of that.

Source: Statuslabs

88% Of Executives Judge Reputation Risk As A Top Business Problem

Reputation management statistics show a business's reputation does not impact just the clients. Potential team members also look at ratings and take a look at reviews.

Source: Deloitte

The Majority Of Best-selling Products Have A Typical Score Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star scores are suspicious. Somebody always has a little a gripe. That's why it is abnormal to get perfect 5 star scores. In some cases a lower ranking actually helps your overall score.

According to consumer rating statistics, conversion rates start to reduce as scores rise above 4.7.

Source: Spiegel Research Center

71% Of Millennials Search Consumer Reviews Of Professional Services

Majority of all people in need of a professional service rely on online reviews.

According to online reviews data, 59% used online reviews to select a legal representative or a medical professional.

Young people (age 18-35) are a lot more inclined to hire a professional based upon online reviews. Only 19% of millennials will think about hiring an attorney without any.

Source: Thomson Reuters

77% Of Users Do Not Rely On Reviews That Are Older Than 3 Months

Consumers don't care how good your service or product was in the past. Part of why online reviews matter is due to the fact that they are fresh and relevant.

Consumers know businesses lose their touch all the time, which is why most of them consider older reviews irrelevant.

It is for this reason that businesses should to be constantly requesting reviews.

Source: Statuslabs