If It Has Less Than A 4 Star Ranking, More Than Half Of Consumers Won't Use An Organisation

This stat is one of lots of that illustrate the importance of online scores. Now that news of customer fulfillment travels this quick, keeping your customers delighted is more important than ever.

57% of customers have actually looked for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

Moreover, 11 percent looked only for services with a best five star score.

Source: Brightlocal

53% Of Customers Anticipate Businesses To Respond Within A Week To Negative Reviews

Online review stats show that 63% of consumer reviews go on without a reaction. That's regrettable, due to the fact that those companies are losing clients that way.

Source: Review Trackers

A One Star Boost In Score Can Cause A 5% To 9% Boost In Business Income

Businesses that treat consumers fairly generally flourish, review sites help make sure of that.

Source: Statuslabs

Google Represents 57.5 Percent Of All Reviews Across The Globe

As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.

These the online reviews circulation rankings:

Google with 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others at 8.6%.

Source: Review Trackers

91% Of Millennials Trust In Online Reviews As Much As Loved Ones

Online review stats position consumers' reviews as the most trustworthy source of suggestions. Online reviews typically bring the same weight as advice from loved ones.

Source: Brightlocal

Clients Checking Out Reviews On A Mobile Phone Are 127 Percent Most Likely To Buy Than Desktop Users

Mobile users prefer to get things done quicker. For that reason, purchasing decisions are made quickly.

Online reviews are obviously persuasive, yet marketers have not necessarily come to appreciate the power of them.

Source: Martech Zone

More Than Four Negative Reviews About A Business Or Product Might Reduce Sales By 70%

One negative review is enough for 35 percent of a website's visitors to choose not to buy. Three negative reviews can cost a business 59 percent less sales.

Naturally, they can be compensated by the large variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Just 44 Percent Of Local Companies Have Actually Claimed Their Google My Business Listing

That's 56% of your competition that aren't taking advantage of their listing.

While business listings on the major review platforms are totally free, a surprisingly low number of businesses actually utilize them.

Although we now understand why client reviews are so effective, a lot of businesses apparently don't.

Source: LsaInsider

95% Of Unhappy Clients Will Go Back To A Business If A Company Makes An Effort To Resolve Problems Rapidly And Effectively

Consumers don't anticipate you to be perfect. They do expect you to resolve things when they go wrong. If there's nothing else a company can do to fix an issue, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

Just 6% Of Consumers Don't Rely On Customer Reviews At All

According to consumer review stats, a tremendous 19 percent of consumers constantly rely on online reviews and never ever a make a purchase without reading reviews first.

Source: Statista

72% Of Customers Will Not Take Action Before They Check Out Some Reviews

No matter how enticing your marketing is, you still need consumer reviews. There's no other way around it. Customers are still willing to hear you out, however they trust other individuals more.

Source: My Testimonial Engine

Unfavorable Reviews Can Increase Conversion By Up To 85 Percent

It sounds insane, however negative reviews can be a positive factor for users to spend more time on your website. According to online review statistics, individuals devote more than five times as long on a site when they check out negative reviews.

When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. A frustrating 95% suspect censorship or faked reviews if there aren't any unfavorable ones.

Source: Reevoo

73 Percent Of Consumers Think Customer Reviews Are More Vital Than Star And Number Rankings

Online review data make it clear individuals aren't satisfied with ratings alone.

Consumer reviews make the stats appear more authentic which is what the potential consumers are trying to find. Practically a third of customers say written reviews are the only feature that makes them believe the websites' reviews are beneficial and relevant.

Source: Fan and Fuel

60% Of Customers Consult Blog And Social Media Reviews On Their Cell Phones Before Shopping

In-store shopping is influenced considerably by blogs and reviews on social networks. With men being two times as likely to be affected than women.

Reviews and rating statistics show individuals value the opinion of peers more than any other content.

Source: Collective Bias

89% Of Customers Review A Businesses Reactions To Reviews

Not only do a lot of clients check out the review replies, 30% of them hold them in high regard. Nearly 96% read the feedback to their own reviews.

Source: Brightlocal

70% Of Customers Choose To Discover A Business By Means Of Articles And Reviews, Rather Than Advertisements

Advertisements are all well and good, however it's worth trying a different approach too. Reviews are without a doubt the best way to discover the truth about a service or product.

Source: Statuslabs

77% Of Clients Would Submit A Review If They Were Asked

More than a 35% would leave a review to educate others about their customer experience and 24% would definitely direct their review to the business itself.

Over a 26% would want to submit a review to help other individuals with their decision making process.

Source: Podium

89% Of Shoppers Want To Read Reviews On Their Mobile Phones

Be it via an app or a mobile web browser, individuals choose to read reviews on their phones.

Source: Statista