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If A Company Makes An Effort To Solve Issues Quickly And Efficiently, 95% Of Unhappy Customers Will Return To A Business
Clients don't expect you to be perfect. They do expect you to deal with things when they go wrong. If there's absolutely nothing else a company can do to resolve a concern, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
86% Of Customers Would Consider Composing A Review For A Business
Your clients are your most important resource, and it's not only because of the cash they spend at your business. If you provide a good experience, they will be willing to share it.
Source: Brightlocal
67% Of Customers Claim Reviews Are A "Very Important" Factor When Selecting A Solution Provider
When customers need to choose a service provider, reviews have an enormous influence on their decision.
Source: DemandGenReport
61% Of Regional Businesses Have An Average Rating Of 4 To 5 Stars
Generally two-thirds of businesses have excellent and awesome ratings. Only 5% of businesses have a ranking listed below 3 stars.
Source: Brightlocal
95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Services
Leisure and business tourists alike check out reviews to form an opinion. Business travelers check out approximately 5 reviews vs. 6-7 for leisure tourists. 59% of all tourists report that they check out reviews 'always' or 'really often'.
Source: Trust You
A One Star Boost In Ranking Can Lead To A 5% To 9% Increase In Business Profits
Businesses that treat consumers well normally flourish, review websites help ensure of that.
Source: Statuslabs
30% Of Consumers Feel Comfortable With A Company Which Responds To Online Reviews
Communicating with your customers establishes trust. Even something like responding to their comments and reviews can make them feel valued.
As you might anticipate, customers who feel this way are ready to invest more money with a company.
Source: Statuslabs
53% Of Customers Expect Companies To Respond Within A Week To Negative Reviews
Online review stats clarify that 63% of consumer reviews go on without a reaction. That's too bad, due to the fact that those businesses are losing clients that way.
Source: Review Trackers
Consumers Checking Out Reviews On A Mobile Phone Are 127 Percent Most Likely To Make A Purchase Than Desktop Users
Mobile users choose to get things done faster. Purchasing choices are made rapidly.
Online reviews are undoubtedly convincing, yet marketers haven't always come to appreciate the power of them.
Source: Martech Zone
63.6% Of Customers Visit Google To Read Reviews Of A Business
Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) last.
When it comes to trust, these online review stats show the basic appeal of a website can just go so far.
Source: Review Trackers
74% Of Local Businesses Have At Least 1 Google Review
One review is far from enough to improve your site's SERP ranking.
Looking at online ratings data, we learnt that a company requires to have approximately 40 reviews before visitors "Award" it with a star.
Source: Brightlocal