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71% Of Millennials Browse Consumer Reviews Of Professional Services
More than half of all individuals in need of a professional service turn to online reviews.
According to online reviews stats, 59% used online reviews to choose a legal representative or a physician.
Young people (age 18-35) are much more likely to employ an expert based on online reviews. Only 19% of millennials will think about working with a legal representative without any.
Source: Thomson Reuters
If A Business Handles Issues Rapidly And Efficiently, 95% Of Disappointed Clients Will Go Back To A Company
Customers don't anticipate you to be perfect. They do expect you to deal with things when they go wrong. If there's nothing else a company can do to resolve a problem, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
64 Percent Of Americans Concur That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017
30 percent of consumers who check out client reviews, agree that it increases their purchasing confidence.
Organizations use the reviews to enhance their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
77% Of Customers Don't Rely On Reviews That Are Older Than Three Months
Clients don't care how good your service or product was in the past. Because they are fresh and relevant, is part of why online reviews matter.
Consumers understand businesses lose their touch all the time, which is why most of them find older reviews irrelevant.
It is for this reason that businesses need to be continuously requesting reviews.
Source: Statuslabs
15% Of People Don't Trust Businesses Without Any Online Reviews
No trust indicates no interactions. 15 percent of possible customers will not even think about doing business with a business they can't find viewpoints about.
Source: Statuslabs
88% Of Executives Judge Reputation Risk As A Top Business Concern
Reputation management statistics show a company's reputation doesn't impact simply the customers. Prospective employees also take a look at scores and read reviews.
Source: Deloitte
Negative Reviews Can Improve Conversion By Up To 85 Percent
It sounds crazy, but negative reviews can be a positive force for users to spend more time on your site. According to online review statistics, individuals devote more than 5 times as long on a website when they check out negative reviews.
When there are a mix of negatives and positives, more than two thirds of users trust reviews more. If there aren't any unfavorable ones, a frustrating 95 percent suspect censorship or faked reviews.
Source: Reevoo
United States Consumers Consider "Product Performance" To Be The Most Useful Information In Product Reviews
When individuals check out reviews, they focus on various aspects of the shopping experience. However according to online review stats, 60% of them are most interested in the product's performance.
Customer satisfaction, product quality and quality in time are the next few considerations for more than 50% of USA customers.
Source: Statista
Google Represents 57.5% Of All Reviews Across The Globe
Google is in the lead here, followed by Facebook as a distant second.
These the online reviews circulation rankings:
Google with 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others with 8.6%.
Source: Review Trackers
Almost All Consumers, Who Use Online Reviews, Read Them Very Early In The Buying Process
Let's say you wish to buy a brand-new vehicle and there are several models which fit your requirements. How do you select the best one for you? Well, you read reviews.
With the help of other people, you quickly select one that works for you. That's how positive reviews transform customers into customers.
Source: Consumer Affairs
70 Percent Of Customers Choose To Discover A Business By Means Of Reviews And Short Articles, Instead Of Advertisements
Advertisements are all well and good, however it deserves trying a different approach as well. Reviews are without a doubt the best way to find the truth about a service or product.
Source: Statuslabs
Just 6 Percent Of Consumers Don't Trust Consumer Reviews At All
According to consumer review stats, a whopping 19 percent of customers constantly trust online reviews and never ever a make a purchase without checking out reviews.
Source: Statista