71% Of Millennials Search Customer Reviews Of Professional Services

Over half of all individuals in need of a professional service rely on online reviews.

According to online reviews stats, 59% used online reviews to pick a physician or a lawyer.

Young people (age 18-35) are even more likely to employ an expert based upon online reviews. Only 19% of millennials will consider hiring an attorney without any.

Source: Thomson Reuters

53% Of Consumers Expect Companies To Reply Within A Week To Unfavorable Reviews

Online review stats prove that 63% of consumer reviews stay without a reply. That's too bad, since those businesses are losing consumers that way.

Source: Review Trackers

Almost All Consumers, Who Use Online Reviews, Read Them Very Early In The Buying Process

Let's say you want to purchase a new vehicle and there are a number of models which fit your requirements. How do you choose the best one for you? Well, you read the reviews.

With the help of other consumers, you quickly choose one that works for you. That's how positive reviews convert customers into clients.

Source: Consumer Affairs

Google Represents 57.5% Of All Reviews All Over The World

Google is the clear winner as far as circulation goes, however they are not the only ones in the game.

Here are the online reviews distribution rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.

Source: Review Trackers

77% Of Buyers Don't Trust Reviews That Are Older Than 3 Months

Consumers don't care how good your service or product was in the past. Since they are fresh and relevant, is part of why online reviews matter.

Consumers understand businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.

It is for this reason that companies should to be constantly asking for reviews.

Source: Statuslabs

95% Of Unhappy Clients Will Go Back To A Company If A Company Makes An Effort To Fix Problems Rapidly And Effectively

Consumers do not anticipate you to be perfect. When things go wrong, they do expect you to remedy things. If there's nothing else a company can do to resolve a concern, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

91% Of Companies Think The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member

The 86% of companies doubt the integrity of online reviews. However, they understand the massive effect user scores have on their business. Unfavorable customer or staff member reviews can affect 90% of job seekers.

Source: Career Arc

If They Were Asked, 77% Of Customers Would Likely Submit A Review

More than a 35% would do it to advise others about their customer experience and 24% would likely direct their review to the business itself.

Over a 26% would want to post a review to help other individuals with their decision making process.

Source: Podium

86% Of Customers Would Think About Composing A Review For A Business

Your clients are your most valuable resource, and it's not only because of the cash they invest at your business. If you provide a good experience, they will want to share it.

Source: Brightlocal

30% Of Clients Feel Positive About A Business Which Answers Online Reviews

Keeping in touch with your consumers establishes trust. Even something easy like responding to their reviews and comments can make them feel valued.

As you might anticipate, customers who feel this way are ready to spend more money with a business.

Source: Statuslabs

Fifty Percent Of All Of The Millennial's "Always" Check Out Online Reviews For Businesses

More youthful people know the value of being informed. User-generated material has an indisputable impact on customers.

If businesses think of the power of client reviews over millennials, they will understand what they've been losing out on. Older individuals are various though, just 6% of individuals aged 55 or older check out reviews.

Source: Brightlocal

95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Related Services

Leisure and business tourists alike read reviews to form a viewpoint. Business travelers read an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You

Due To The Fact That They Desire To Buy An Item Or A Service And Want To Get The Truth About The Businesses Items And Services, 82% Of Customers Go To Review Sites.

Review websites are places that customers go to get the truth about a business, service or product . Users come since they have actually currently formed a buying decision. The bulk of them (89 percent) buy within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal

Online Reviews Impact 67.7% Of Customer Buying Decisions

More than 2 thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

Favorable Reviews Motivate 68% Of Customers To Choose A Local Business

Because the vast bulk of customers check out reviews, you'd want yours to be appealing to new clients? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

The Average Review Word Count Has Become 65% Shorter Since 2010

Currently reviews are shorter, simpler, and more straight to the point. The word count of a review in 2019 is typical to that of a twitter tweet.

Source: Review Trackers