89% Of Clients Choose To Read Reviews Using Their Cell Phones

Be it via an app or a mobile internet browser, everyday people prefer to read reviews on their mobile phones.

Source: Statista

Google Accounts For 57.5 Percent Of All Reviews Globally

As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.

These the online reviews distribution rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

67% Of Customers Report Reviews Are A "Very Important" Factor When Selecting A Solution Provider

When consumers need to select a service provider, reviews have a huge impact on their decision.

Source: DemandGenReport

54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Organization

The star rating is the first thing consumers see. Still, users pay attention to other factors too, like the amount, recency, length, and sentiment of reviews. Each of these alone affects more than a third of USA customers.

Source: Statista

52% Of Consumers Trust A Product More If It Has Unfavorable Reviews As Well

We already discussed the positive and negative reviews and their result on customers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that possibly the reviews are fake. Customers anticipate to see some unfavorable reviews.

Source: Capterra

If They Were Asked, 77% Of Customers Would Probably Post A Review

More than a 35% would leave a review to notify others about their client encounter and 24% would definitely direct their review to the business itself.

Over a 26% would want to give a review to help other individuals with their decision making process.

Source: Podium

95% Of Disappointed Clients Will Return To A Company If A Company Takes Care Of Issues Rapidly And Effectively

Consumers do not anticipate you to be perfect. When things go wrong, they do expect you to resolve things. If there's absolutely nothing else a company can do to fix a problem, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

49% Of Consumers Consider The Quantity Of Online Reviews As An Essential Factor In Their Purchasing Decision

Customers value not only the quality or nature of the reviews, however they consider their number and recency too.

The share of consumers, who take notice of the variety of reviews is currently at 46%.

Source: Brightlocal

72% Of Customers Won't Take Action Unless They Read Some Reviews

Irrespective of how appealing your marketing is, you still need consumer reviews. There is no way around it. Customers are still ready to hear you out, however they rely on other people more.

Source: My Testimonial Engine

86 Percent Of Customers Would Consider Writing A Review For A Business

Your customers are your most valuable resource, and it's not just because of the money they invest at your business. If you provide a great experience, they will want to share it.

Source: Brightlocal

98% Of Yelp's Website Visitors Bought From A Business They Found On The Website

Generally, 142 million customers go to Yelp each month. This is as good a time as any if you have not declared your totally free Yelp business page.

Source: RevLocal

Almost All Consumers, Who Use Online Reviews, Read Them Early In The Purchasing Process

Let's say you wish to buy a new vehicle and there are a number of models which fit your requirements. How do you select the best one for you? Well, you read the reviews.

With the help of other customers, you manage to pick a model that works for you. That's how favorable reviews transform consumers into consumers.

Source: Consumer Affairs

64% Of Americans Agree That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017

30% of consumers who check out client reviews, concur that it increases their purchasing confidence.

Organizations utilize the reviews to improve their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

73 Percent Of Consumers Think Client Reviews Are More Important Than Star And Number Ratings

Online review stats make it clear people aren't satisfied with scores alone.

Customer reviews make the stats appear more authentic which is what the would-be clients are searching for. Practically a third of customers state composed reviews are the only feature that makes them believe the websites' reviews are appropriate and beneficial.

Source: Fan and Fuel

The Typical Review Length Has Actually Become 65% Much Shorter Since 2010

Presently reviews are much shorter, easier, and more straight to the point. The length of a review in 2019 is similar to that of a tweet.

Source: Review Trackers

Majority Of Consumers Will Not Use An Organisation If It Has Less Than A 4 Star Score

This stat is among lots of that show the importance of online scores. Now that news of client complete satisfaction travels this fast, keeping your customers delighted is more vital than ever.

57% of consumers have actually looked for business with more than 4 stars in 2018, which is up from 48% in 2017.

11% looked only for businesses with an ideal five star score.

Source: Brightlocal

15% Of Consumers Do Not Trust Businesses Without Having Online Reviews

No trust means no interactions. 15 percent of possible consumers will not even think about doing business with a company they can't find viewpoints about.

Source: Statuslabs

Reviews Posted On Twitter Can Boost Online Sales By 6.46 Percent

Online review stats reveal that reviews shared on Twitter, do more to boost sales than those on any other social media platform.

Source: Yotpo