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67% Of Consumers Report Reviews Are A "Extremely Important" Factor When Choosing A Service Provider
When clients have to choose a solution provider, reviews have an enormous impact on their decision.
Source: DemandGenReport
Facebook Reviews Affect More Than 50 Percent Of Consumers' Purchasing Decisions
Facebook is presently the most popular social media which can also influence our buying decisions.
According to social media reviews stats, Facebook affects more than half of users' purchase decisions.
Facebook reviews statistics expose that 4 out of 5 users are more likely to rely on a local business if it has favorable reviews.
Source: RevLocal
Unfavorable Reviews Can Boost Conversion By As Much As 85%
It sounds insane, but negative reviews can be a positive driver for users to spend more time on your site. According to online review statistics, people spend more than 5 times as long on a website when they check out negative reviews.
When there are a mix of positives and negatives, more than two thirds of users trust reviews more. If there aren't any unfavorable ones, an overwhelming 95% suspect censorship or fabricated reviews.
Source: Reevoo
63.6% Of Consumers Check Out Google To Read Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) last.
When it comes to trust, these online review statistics show the general appeal of a site can just go so far.
Source: Review Trackers
Only 6% Of Customers Don't Rely On Client Reviews At All
According to customer review stats, a massive 19 percent of customers always trust online reviews and never ever a make a purchase without checking out reviews.
Source: Statista
53% Of Americans Consider Item Reviews And Ratings As The Most Vital Part Of The Online Shopping Experience In 2018.
Today's shoppers are smart and want the best bang for their buck. It's not surprising that that they consider checking out reviews as a huge part of the buying decision.
Source: Statista
91% Of Millennials Depend On Online Reviews As Much As Friends And Family
Online review statistics position clients' reviews as the most trustworthy source of recommendations. Online reviews normally carry the exact same weight as advice from loved ones.
Source: Brightlocal
If A Company Manages To Resolve Problems Rapidly And Effectively, 95% Of Disappointed Clients Will Go Back To A Business
Consumers do not anticipate you to be perfect. When things go wrong, they do anticipate you to fix things. If there's absolutely nothing else a company can do to deal with a concern, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday
88% Of Americans Declared That Product Reviews Were The Most Influential Factor When Purchasing Home Electronics
Statistics reveal that reviews were more helpful than TV advertisements at 37%, social media at 23% and display ads at 49%.
Source: Statista
A One Star Increase In Rating Can Lead To A 5% To 9% Increase In Business Revenue
Businesses that treat consumers well generally succeed, review websites help ensure of that.
Source: Statuslabs
83 Percent Of Customers Do Not Trust Advertising
The standard channels to reach customers aren't as influential as they used to be. Many users who no longer trust advertisements select to pay attention to customers' suggestions online.
Source: Statuslabs
86 Percent Of Consumers Would Think About Writing A Review For A Business
Your customers are your most valuable resource, and it's not just because of the cash they invest at your business. They will be prepared to share it if you give them a good experience.
Source: Brightlocal
Software Reviews Influence Over 98 Percent Of All Purchasers
18 percent of software application purchasers consider reviews to be an essential factor in the purchase process. Software reviews have no impact whatsoever on only 2 percent of customers. Two-thirds of them read more than six reviews to make up their mind and 14% of them read more than 20 reviews.
Source: Capterra
70% Of Consumers Need To Read A Minimum Of Four Reviews Before They Can Rely On A Business
4 reviews may be too few. Many people check out many more reviews to get a better idea of how the business is in fact doing. Do not depend upon that fact alone.
Source: Brightlocal