60% Of Consumers Seek Advice From Blog And Social Network Reviews On Their Cell Phones Before Shopping

In-store purchasing is affected significantly by blogs and reviews on social media. With men being two times as likely to be affected than women.

Reviews and rating stats reveal people value the opinion of peers more than any other material.

Source: Collective Bias

30% Of Customers Feel Comfortable With A Business Which Responds To Online Reviews

Communicating with your clients develops trust. Even something as basic as responding to their reviews and remarks can make them feel valued.

As you might expect, clients who feel this way are happy to invest more cash with a company.

Source: Statuslabs

91% Of Companies Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Employee

The 86% of companies question the integrity of online reviews. Nevertheless, they realize the huge effect user rankings have on their business. Undesirable consumer or staff member reviews can affect 90% of job seekers.

Source: Career Arc

49 Percent Of Customers Consider The Number Of Online Reviews As A Vital Consideration Of Their Buying Decision

Customers value not just the quality or nature of the reviews, but they consider their quantity and recency as well.

The share of customers, who pay attention to the variety of reviews is currently at 46%.

Source: Brightlocal

53% Of Consumers Expect Companies To Reply Within A Week To Negative Reviews

Online review stats clarify that 63% of client reviews remain without a reaction. That's regrettable, since those companies are losing customers that way.

Source: Review Trackers

If They Were Asked, 77% Of Clients Would Probably Leave A Review

More than a 35% would do it to educate others about their client encounter and 24% would certainly direct their review to the company itself.

Over a 26% would want to leave a review to help other people with their decision making process.

Source: Podium

Favorable Reviews Motivate 68% Of Customers To Use Local Businesses

Because the huge bulk of customers check out reviews, you would want yours to be appealing to brand-new consumers? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

67% Of Customers Admit Reviews Are A "Extremely Important" Factor When Selecting A Service Provider

When customers need to pick a solution provider, reviews have a massive influence on their decision.

Source: DemandGenReport

Consumer Reviews On Products Are Trusted Nearly 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. People trust other peoples viewpoints before they ever trust what the maker says. The reason, makers' descriptions are basically ads.

Source: Martech Zone

Online Item Reviews About An Item Can Raise Its Conversion Rate By A Staggering 270%

User review stats show the purchase possibility for a product with five reviews is 270% higher than the very same item without reviews.

Source: Spiegel Research Center

90 Percent Of Site Visitors Require Less Than 10 Reviews To Form An Opinion About A Business

You understand what people say about very first impressions?

Users get their first impression of your businesses through reviews. Usually through less than 10 of them.

Think about asking your visitors to write one if you do not have reviews on your site.

Source: Martech Zone

72 Percent Of Customers Won't Take Action Unless They Check Out Some Reviews

Irrespective of how enticing your marketing is, you still need customer reviews. There is no way around it. Customers are still ready to hear you out, but they trust other individuals more.

Source: My Testimonial Engine

If A Business Takes Care Of Problems Rapidly And Efficiently, 95% Of Unhappy Consumers Will Return To A Business

Consumers don't anticipate you to be perfect. They do anticipate you to remedy things when they go wrong. If there is absolutely nothing else a company can do to resolve a problem, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

Reviews Are The Third Most Influential Ranking Factor For Google's Local 3 Pack

Review signals (quantity, diversity, etc.) represent 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Business

The star rating is the first thing customers see. Still, users pay attention to other factors as well, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of USA consumers.

Source: Statista

The Typical Review Word Count Has Become 65% Much Shorter Since 2010

Lately reviews are much shorter, simpler, and more straight to the point. The length of a review in 2019 is equivalent to that of tweet on twitter.

Source: Review Trackers