If A Company Makes An Effort To Fix Problems Rapidly And Effectively, 95% Of Disappointed Consumers Will Go Back To A Business

Clients don't expect you to be perfect. When things go wrong, they do expect you to fix things. If there is nothing else a business can do to deal with a concern, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

Just 44% Of Local Businesses Have Actually Claimed Their Google My Business Listing

That's 56% of your competition that aren't making the most of their listing.

While business listings on the significant review platforms are free, a remarkably low number of companies really use them.

Although we now understand why client reviews are so powerful, most businesses obviously don't.

Source: LsaInsider

Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of American Customers

24% of US consumers consider reviews as 'very influential'.

To highlight the significance of online reviews and rankings, did you understand that 81% of consumers will pay more for a product with reviews and those exact same customers are also going to accept slower shipping times for such items.

Source: Turntonetworks

Clients Reading Reviews On A Mobile Device Are 127% More Likely To Purchase Than Desktop Users

Mobile users choose to get things done quicker. For that reason, buying decisions are made quickly.

Online reviews are clearly persuasive, yet marketers have not always come to appreciate the power of them.

Source: Martech Zone

15 Percent Of Buyers Don't Trust Businesses With No Online Reviews

No trust implies no interactions. 15 percent of potential consumers won't even consider doing business with a company they can't find opinions about.

Source: Statuslabs

Over Half Of Consumers Aged 25-34 Posted Reviews

According to Statista, the younger generations are apparently the more vocal ones.

Source: Statista

Software Reviews Impact Over 98% Of All Buyers

18% of software application purchasers consider reviews to be a necessary factor in the purchase process. Software application reviews have no effect whatsoever on just 2 percent of consumers. Two-thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.

Source: Capterra

89% Of Individuals Choose To Read Reviews Using Their Smart Devices

Be it through an app or a mobile web browser, people today choose to read reviews on their mobile phones.

Source: Statista

83% Of All Younger Buyers Were Invited To Give A Review Recently

Of those invited, 80% of consumers did submit a review. In general, companies have asked 66% of all clients to leave a review on their company.

Source: Brightlocal

A Single Business Review Can Raise Its Conversions By 10 Percent

Online review statistics show user-generated material can do wonders in regards to conversions.

A single review can have a huge effect on your business.

A hundred reviews can raise your conversion rates by as much as 37%. Two hundred can provide an astonishing 44% increase.

Source: RevLocal

73% Of Consumers Think Customer Reviews Are More Important Than Star And Number Rankings

Online review stats make it clear individuals aren't pleased with ratings alone.

Client reviews make the stats appear more genuine which is what the potential clients are trying to find. Nearly a 3rd of customers say written reviews are the only function that makes them believe the sites' reviews are useful and relevant.

Source: Fan and Fuel

74 Percent Of Regional Companies Have At A Minimum, One Google Review

A single review is far from sufficient to enhance your site's SERP ranking.

Taking a look at online scores stats, we discovered that a business requires to have a minimum of 40 reviews before consumers "Award" it with a star.

Source: Brightlocal

Many Local Companies Have An Average Of 39 Google Reviews

People like to share their experience after they've visited a vendor. Online review trends show individuals choose to comment if they had a favorable experience, instead of a average or unfavorable one.

Source: Brightlocal

64% Of Americans Agree That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017

30% of customers who read customer reviews, agree that it increases their buying confidence.

Companies utilize the reviews to enhance their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

95 Percent Of Travelers Read Online Reviews Prior To Booking Travel Related Services

Leisure and business travelers alike check out reviews to form an opinion. Business tourists read an average of 5 reviews vs. 6-7 for leisure travelers. 59% of all travelers report that they check out reviews 'constantly' or 'very frequently'.

Source: Trust You

Facebook Reviews Affect More Than 50% Of Customers' Buying Decisions

Facebook is currently the most popular social media which can also affect our purchasing decisions.

According to social media reviews data, Facebook impacts the majority of users' purchase decisions.

If it has favorable reviews, Facebook reviews statistics reveal that four out of 5 users are most likely to rely on a local business.

Source: RevLocal