60% Of Customers Refer To Blog And Social Network Reviews On Their Mobile Phones Before Shopping

In-store shopping is affected significantly by blogs and reviews on social media. With males being twice as likely to be influenced than ladies.

Reviews and ranking data show people value the opinion of peers more than any other material.

Source: Collective Bias

US Buyers Consider "Product Performance" To Be The Most Useful Information In Product Reviews

When individuals read reviews, they focus on different aspects of the shopping experience. But according to online review statistics, 60% of them are most interested in the item's performance.

Client satisfaction, product quality and quality in time are the next few considerations for more than 50% of US customers.

Source: Statista

77% Of Customers Would Undoubtedly Post A Review If They Were Asked

More than a 35% would post a review to educate others about their client experience and 24% would rather direct their review to the company itself.

Over a 26% would want to give a review to assist other individuals with their choice making process.

Source: Podium

Almost All Consumers, Who Utilize Online Reviews, Read Them Very Early In The Purchasing Process

Let's say you wish to buy a brand-new car and there are a number of models which fit your criteria. How do you choose the very best one for you? Well, you read reviews.

With the help of other people, you quickly select a model that works for you. That's how favorable reviews transform consumers into consumers.

Source: Consumer Affairs

If It Has Negative Reviews As Well, 52% Of Consumers Trust An Item More

We already touched upon the positive and negative reviews and their result on customers. However, all products have their faults, it raises red flags that maybe the reviews are fake if all of a products reviews are favorable. Customers anticipate to see some unfavorable reviews.

Source: Capterra

Many Popular Items Have An Average Ranking Of 4.2 To 4.7

You can't make everybody delighted, which is why perfect 5 star rankings are suspicious. Someone always has a little a gripe. That's why it is abnormal to get perfect 5 star ratings. Often a lower rating in fact helps your overall rating.

According to consumer rating statistics, conversion rates start to decrease as ratings rise above 4.7.

Source: Spiegel Research Center

95% Of Unhappy Clients Will Return To A Business If A Company Takes Care Of Problems Rapidly And Efficiently

Clients don't anticipate you to be perfect. When things go wrong, they do anticipate you to remedy things. If there's absolutely nothing else a business can do to deal with an issue, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

Online Reviews Impact 67.7% Of Customer Buying Decisions

More than two-thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

71% Of Millennials Search Customer Reviews Of Professional Services

Over half of all people in need of an expert service turn to online reviews.

According to online reviews stats, 59% utilized online reviews to pick a lawyer or a doctor.

Young people (age 18-35) are much more inclined to employ a professional based on online reviews. Just 19% of millennials will think about working with a lawyer without any.

Source: Thomson Reuters

When Buying Home Electronics, 88% Of Americans Claimed That Product Reviews Were The Most Prominent Factor

Stats reveal that reviews were more successful than TV ads at 37%, social media at 23% and display ads at 49%.

Source: Statista

Customer Reviews On Items Are Relied On Practically 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other peoples opinions before they ever trust what the producer states. The reason, makers' descriptions are essentially ads.

Source: Martech Zone

95 Percent Of Travelers Check Out Online Reviews Prior To Scheduling Travel Related Services

Leisure and business tourists alike check out reviews to form a viewpoint. Business tourists read an average of 5 reviews vs. 6-7 for leisure tourists. 59percent of all tourists report that they read reviews 'constantly' or 'really often'.

Source: Trust You

91 Percent Of Millennials Have Faith In Online Reviews As Much As Loved Ones

Online review statistics position consumers' reviews as the most trustworthy source of recommendations. Online reviews normally bring the very same weight as advice from friends and family.

Source: Brightlocal

Just 6% Of Consumers Don't Trust Consumer Reviews At All

According to customer review statistics, a tremendous 19% of consumers constantly rely on online reviews and never a make a purchase without reading reviews.

Source: Statista

53% Of Consumers Expect Businesses To Answer Back Within A Week To Unfavorable Reviews

Online review statistics prove that 63% of consumer reviews remain without a reply. That's regrettable, due to the fact that those companies are losing customers that way.

Source: Review Trackers

Just 44 Percent Of Local Businesses Have Actually Claimed Their Google My Business Listing

That's 56 percent of your competitors that aren't making the most of their listing.

While business listings on the major review platforms are complimentary, a surprisingly low number of companies really make use of them.

Although we now understand why client reviews are so effective, a lot of businesses obviously don't.

Source: LsaInsider

The Majority Of Shoppers Aged 25 To 34 Published Reviews

According to Statista, the more youthful generations are surprisingly the more vocal ones.

Source: Statista