95% Of Disappointed Customers Will Go Back To A Business If A Company Takes Care Of Issues Quickly And Efficiently

Consumers don't expect you to be perfect. When things go wrong, they do anticipate you to fix things. If there is nothing else a company can do to fix a problem, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

53% Of Consumers Anticipate Businesses To Respond Within A Week To Unfavorable Reviews

Online review stats reveal that 63% of consumer reviews go on without a reaction. That's too bad, because those companies are losing consumers that way.

Source: Review Trackers

83% Of Customers Do Not Trust Advertising

The traditional channels to reach consumers aren't as prominent as they used to be. The majority of users who no longer trust advertisements select to take notice of clients' suggestions online.

Source: Statuslabs

More Than Four Negative Reviews About A Business Or Product Might Reduce Sales By 70%

One negative review suffices for 35% of a site's visitors to decide not to purchase. Three negative reviews can cost a business 59 percent less sales.

Of course, they can be compensated by the sheer variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Positive Reviews Encourage 68 Percent Of Customers To Use Local Businesses

Given that the huge bulk of consumers check out reviews, you would want yours to be appealing to brand-new customers? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

A One Star Increase In Rating Can Cause A 5% To 9% Boost In Business Profits

Businesses that treat clients well typically flourish, review websites help ensure of that.

Source: Statuslabs

64 Percent Of Americans Concur That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017

30% of customers who check out consumer reviews, concur that it increases their buying confidence.

Organizations utilize the reviews to improve their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Just 6 Percent Of Consumers Do Not Rely On Client Reviews At All

According to consumer review data, a tremendous 19 percent of customers constantly trust online reviews and never ever a buy without reading reviews initially.

Source: Statista

United States Shoppers View "Product Performance" To Be The Most Useful Information In Product Reviews

They focus on different aspects of the shopping experience when people check out reviews. However according to online review stats, 60% of them are most thinking about the item's performance.

Customer satisfaction, product quality and quality in time are the next couple of considerations for more than 50% of US consumers.

Source: Statista

Almost All Customers, Who Utilize Online Reviews, Read Them Early In The Purchasing Process

Let's say you wish to purchase a new car and there are several models which fit your requirements. How do you select the very best one for you? Well, you read reviews.

With the help of other consumers, you quickly select one that works for you. That's how positive reviews convert customers into customers.

Source: Consumer Affairs

The Average Review Word Count Has Actually Become 65% Much Shorter Since 2010

Lately reviews are much shorter, simpler, and more straight to the point. The length of a review in 2019 is typical to that of tweet from twitter.

Source: Review Trackers

A Single Business Review Can Raise Its Conversions By 10 Percent

Online review stats reveal user-generated material can do wonders in regards to conversions.

A single review can have a huge impact on your business.

A hundred reviews can raise your conversion rates by as much as 37%. Two hundred can supply a mind-blowing 44 percent increase.

Source: RevLocal

52% Of Consumers Trust A Product More If It Has Negative Reviews As Well

We already discussed the negative and positive reviews and their impact on customers. Nevertheless, all products have their faults, it raises red flags that perhaps the reviews are fake if all of a products reviews are favorable. Consumers expect to see some unfavorable reviews.

Source: Capterra

83% Of All Young Shoppers Were Invited To Submit A Review Recently

Of those asked, 80% of consumers did post a review. Overall, businesses have actually asked 66% of all consumers to leave a review on their company.

Source: Brightlocal

When Buying Home Electronic Devices, 88% Of Americans Declared That Product Reviews Were The Most Prominent Aspect

Data reveal that reviews were more effective than Television advertisements at 37%, social networks at 23% and display advertisements at 49%.

Source: Statista

30% Of Customers Feel Favorable To A Company Which Reacts To Online Reviews

Corresponding with your customers builds their trust. Even something like responding to their reviews and remarks can make them feel appreciated.

As you might anticipate, customers who feel this way are ready to spend more cash with a company.

Source: Statuslabs

70 Percent Of Consumers Prefer To Find Out About A Business Via Articles And Reviews, Rather Than Advertisements

Advertisements are all well and good, however it's worth attempting a different approach too. Reviews are without a doubt the very best method to find the truth about a service or product.

Source: Statuslabs

72 Percent Of Customers Won't Take Action Before They Check Out Some Reviews

No matter how alluring your marketing is, you still need client reviews. There is no other way around it. Customers are still going to hear you out, but they rely on other individuals more.

Source: My Testimonial Engine