If They Were Asked, 77% Of Customers Would Most Likely Leave A Review

More than a 35% would submit a review to educate others about their consumer experience and 24% would probably direct their review to the company itself.

Over a 26% would want to submit a review to assist other people with their decision making process.

Source: Podium

The Typical Review Word Count Has Become 65% Shorter Since 2010

Nowadays reviews are shorter, easier, and more straight to the point. The word count of a review in 2019 is comparable to that of tweet from twitter.

Source: Review Trackers

95% Of Disappointed Customers Will Return To A Business If A Company Makes An Effort To Resolve Problems Quickly And Efficiently

Clients do not anticipate you to be perfect. They do expect you to take care of things when they go wrong. If there is absolutely nothing else a business can do to fix a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

Facebook Reviews Affect More Than 50% Of Consumers' Purchasing Decisions

Facebook is presently the most popular social media which can also influence our buying preferences.

According to social reviews statistics, Facebook affects more than half of users' purchase decisions.

If it has positive reviews, Facebook reviews statistics expose that 4 out of 5 users are likely to rely on a local business.

Source: RevLocal

53% Of Consumers Expect Businesses To Respond Within A Week To Unfavorable Reviews

Online review statistics show that 63% of client reviews go on without a reaction. That's regrettable, because those businesses are losing customers that way.

Source: Review Trackers

71% Of Millennials Search Customer Reviews Of Professional Services

Majority of all individuals in need of an expert service turn to online reviews.

According to online reviews stats, 59% used online reviews to choose a medical professional or a lawyer.

Young people (age 18-35) are much more inclined to work with a professional based on online reviews. Only 19% of millennials will think about hiring a legal representative without any.

Source: Thomson Reuters

Clients Might Invest 31 Percent More With A Business That Has Fantastic Reviews

Pay attention to this statistic. The better other users describe your product and services, the more cash you can charge and consumer review stats reveal to us exactly how much more.

Source: Martech Zone

Online Reviews Affect 67.7% Of Customer Purchasing Decisions

More than two-thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

74 Percent Of Regional Companies Have At A Minimum, One Google Review

One review is far from enough to enhance your website's SERP ranking.

Taking a look at online rankings statistics, we learnt that a business requires to have an average of 40 reviews before people "Award" it with a star.

Source: Brightlocal

More Than Four Negative Reviews About A Business Or Product Might Decrease Sales By 70%

One negative review is enough for 35% of a site's visitors to choose not to purchase. Three negative reviews can cost a business 59% fewer sales.

Naturally, they can be compensated by the sheer number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

If It Has Less Than A 4 Star Rating, More Than Half Of Customers Won't Use A Business

This stat is one of lots of that highlight the significance of online ratings. Now that news of consumer satisfaction travels this quick, keeping your customers pleased is more vital than ever.

57 percent of customers have actually searched for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

Additionally, 11 percent looked only for businesses with a best five star ranking.

Source: Brightlocal

52% Of Consumers Trust A Product More If It Has Negative Reviews Too

We already discussed the negative and positive reviews and their impact on consumers. Nevertheless, all products have their faults, it raises red flags that perhaps the reviews are phony if all of a products reviews are positive. Consumers anticipate to see some negative reviews.

Source: Capterra

Google Accounts For 57.5% Of All Reviews Throughout The World

Google is the clear winner as far as distribution goes, but they are not the only ones in the game.

Here's the online reviews distribution rankings:

Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers

83 Percent Of Clients Don't Trust Advertising

The traditional channels to reach clients aren't as prominent as they used to be. Most users who no longer trust ads choose to take note of clients' recommendations online.

Source: Statuslabs

89% Of Consumers Review A Businesses Replies To Reviews

Not only do many shoppers read the review replies, 30% of them value them highly. Nearly 96% read the feedback to their own reviews.

Source: Brightlocal

70% Of Customers Need To Check Out At Least Four Reviews Before They Can Rely On A Business

Four reviews may be too few. Most people read a lot more reviews to get a better idea of how business is in fact doing. Do not depend upon that figure alone.

Source: Brightlocal

67% Of Consumers Claim Reviews Are A "Extremely Crucial" Factor When Choosing A Service Provider

Reviews have an enormous effect on their decision when consumers have to choose a solution provider.

Source: DemandGenReport

64 Percent Of Americans Agree That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017

30% of consumers who check out client reviews, concur that it increases their purchasing confidence.

Businesses utilize the reviews to enhance their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista