72 Percent Of Customers Won't Take Action Before They Read Some Reviews

Irrespective of how tempting your marketing is, you still require customer reviews. There's no skirting around it. Clients are still willing to hear you out, but they trust other people more.

Source: My Testimonial Engine

61 Percent Of Local Businesses Have An Average Rating Of 4 Or 5 Stars

Typically 2 out of 3 companies have outstanding and good scores. Only 5% of businesses have a ranking below three stars.

Source: Brightlocal

89% Of Individuals Choose To Read Reviews On Their Mobile Devices

Be it via an app or a mobile web browser, people choose to read reviews on their cell phones.

Source: Statista

70 Percent Of Consumers Choose To Find Out About A Business Through Articles And Reviews, Rather Than Ads

Ads are all well and good, however it deserves trying a different approach as well. Reviews are without a doubt the best way to find the truth about a service or product.

Source: Statuslabs

30% Of Clients Feel Positive About A Company Which Responds To Online Reviews

Corresponding with your consumers develops trust. Even something like responding to their remarks and reviews can make them feel valued.

As you may expect, clients who feel this way are more willing to spend more money with a company.

Source: Statuslabs

73% Of Customers Think Customer Reviews Are More Crucial Than Star And Number Scores

Online review stats make it clear individuals aren't pleased with ratings alone.

Client reviews make the stats appear more authentic which is what the potential customers are looking for. Almost a third of consumers say composed reviews are the only function that makes them think the sites' reviews are beneficial and appropriate.

Source: Fan and Fuel

Customers Might Spend 31 Percent More With A Business That Has Excellent Reviews

Focus on this statistic. The more detailed other users explain your services or product, the more money you can charge and customer review stats show us precisely just how much more.

Source: Martech Zone

88% Of Executives Consider Reputation Risk As A Leading Business Problem

Reputation management stats show a business's reputation does not affect simply the customers. Prospective team members also look at scores and read reviews.

Source: Deloitte

95% Of Travelers Check Out Online Reviews Prior To Booking Travel Services

Leisure and business tourists alike check out reviews to form a viewpoint. Business tourists check out an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You

77% Of Consumers Don't Rely On Reviews That Are Older Than 3 Months

Consumers don't care how good your service or product was in the past. Part of why online reviews matter is because they are relevant and fresh.

Consumers know businesses lose their touch all the time, which is why the majority of them consider older reviews irrelevant.

It is for this reason that businesses ought to be continuously requesting reviews.

Source: Statuslabs

60% Of Consumers Check Out Blog And Social Media Reviews On Their Mobile Phones Before Shopping

In-store purchasing is affected considerably by blogs and reviews on social networks. With men being twice as likely to be affected than women.

Reviews and rating stats reveal people value the opinion of peers more than any other content.

Source: Collective Bias

Majority Of Customers Won't Utilize A Business If It Has Less Than A 4 Star Ranking

This stat is among many that show the significance of online scores. Now that news of customer satisfaction travels this quick, keeping your customers happy is more crucial than ever.

57% of consumers have actually searched for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

11 percent looked only for companies with a best five star ranking.

Source: Brightlocal