Almost All Customers, Who Utilize Online Reviews, Read Them Early In The Purchasing Process

Let's say you wish to purchase a new car and there are a number of models which fit your criteria. How do you pick the best one for you? Well, you read the reviews.

With the help of other people, you manage to select one that works for you. That's how favorable reviews transform consumers into customers.

Source: Consumer Affairs

53% Of Consumers Expect Businesses To Reply Within A Week To Unfavorable Reviews

Online review statistics clarify that 63% of consumer reviews stay without a reaction. That's too bad, due to the fact that those companies are losing consumers that way.

Source: Review Trackers

95% Of Unsatisfied Consumers Will Go Back To A Business If A Company Takes Care Of Issues Rapidly And Efficiently

Customers don't expect you to be perfect. They do expect you to resolve things when they go wrong. If there is nothing else a company can do to fix an issue, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

Reviews Posted On Twitter Can Help Grow Online Sales By 6.46 Percent

Online review stats show that reviews shared on Twitter, do more to grow sales than those on any other social network.

Source: Yotpo

If They Were Asked, 77% Of Consumers Would Definitely Post A Review

More than a 35% would leave a review to notify others about their client experience and 24% would definitely direct their review to the business itself.

Over a 26% would want to give a review to help other people with their decision making process.

Source: Podium

77% Of Clients Don't Rely On Reviews That Are Older Than 3 Months

Clients don't care how excellent your service or product was in the past. Part of why online reviews matter is because they are fresh and relevant.

Customers know businesses lose their touch all the time, which is why most of them find older reviews unimportant.

It is for this reason that companies ought to be continuously requesting reviews.

Source: Statuslabs

71% Of Millennials Search Customer Reviews Of Professional Services

Majority of all people in need of an expert service turn to online reviews.

According to online reviews data, 59% utilized online reviews to choose a legal representative or a medical professional.

Younger people (age 18-35) are a lot more likely to hire an expert based upon online reviews. Just 19% of millennials will think about hiring a lawyer without any.

Source: Thomson Reuters

91% Of Businesses Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Possible Employee

The 86% of companies doubt the integrity of online reviews. Nevertheless, they realize the enormous effect user rankings have on their business. Undesirable consumer or staff member reviews can influence 90% of job seekers.

Source: Career Arc

15% Of People Do Not Trust Businesses Without Any Online Reviews

No trust indicates no interactions. 15% of potential clients won't even consider working with a company they can't find viewpoints about.

Source: Statuslabs

89% Of Clients Browse A Businesses Reactions To Reviews

Not only do many shoppers check out the review replies, 30% of them hold them in high regard. Nearly 96% read the replies to their own reviews.

Source: Brightlocal

Over Half Of Individuals Aged 25 To 34 Gave Reviews

According to Statista, the more youthful generations are plainly the more opinionated ones.

Source: Statista

95% Of Travelers Check Out Online Reviews Prior To Booking Travel Services

Leisure and business tourists alike check out reviews to form a viewpoint. Business tourists read an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You

A One Star Boost In Score Can Result In A 5% To 9% Increase In Business Profits

Businesses that treat consumers well generally prosper, review sites help ensure of that.

Source: Statuslabs

Software Application Reviews Influence Over 98% Of All Purchasers

18 percent of software buyers consider reviews to be an essential factor in the purchase process. Software application reviews have no impact whatsoever on only 2 percent of customers. Two thirds of them read more than 6 reviews to decide and 14 percent of them read more than 20 reviews.

Source: Capterra

86% Of Customers Would Think About Writing A Review For A Business

Your consumers are your most valuable resource, and it's not just because of the money they invest at your business. If you give them a good experience, they will want to share it.

Source: Brightlocal

More Than Four Negative Reviews About A Company Or Product May Reduce Sales By 70 Percent

One negative review is enough for 35% of a website's visitors to choose not to purchase. 3 negative reviews can cost a business 59 percent fewer sales.

Of course, they can be compensated by the large number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

70% Of Customers Prefer To Find Out About A Business Through Reviews And Posts, Rather Than Ads

Ads are all well and good, however it's worth attempting a different approach also. Reviews are by far the very best method to discover the truth about a product or service.

Source: Statuslabs