If A Company Deals With Problems Rapidly And Efficiently, 95% Of Disappointed Customers Will Go Back To A Company

Customers don't expect you to be perfect. When things go wrong, they do anticipate you to fix things. If there's absolutely nothing else a company can do to resolve a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

Almost All Customers, Who Use Online Reviews, Read Them Early On In The Buying Process

Let's say you wish to buy a brand-new car and there are several models which fit your criteria. How do you pick the very best one for you? Well, you read the reviews.

With the help of other customers, you quickly choose a model that works for you. That's how positive reviews convert consumers into consumers.

Source: Consumer Affairs

73 Percent Of Customers Think Consumer Reviews Are More Vital Than Star And Number Scores

Online review statistics make it clear people aren't pleased with ratings alone.

Consumer reviews make the stats appear more genuine which is what the prospective consumers are trying to find. Practically a 3rd of consumers say composed reviews are the only function that makes them believe the sites' reviews are appropriate and useful.

Source: Fan and Fuel

91 Percent Of Millennials Rely On Online Reviews As Much As Friends And Family

Online review statistics put clients' reviews as the most reliable source of recommendations. Online reviews generally carry the exact same weight as guidance from family and friends.

Source: Brightlocal

52% Of Consumers Trust A Product More If It Has Unfavorable Reviews Too

We already discussed the negative and positive reviews and their effect on consumers. Nevertheless, all products have their faults, it raises red flags that maybe the reviews are phony if all of a products reviews are favorable. Customers expect to see some negative reviews.

Source: Capterra

72 Percent Of Consumers Will Not Take Action Unless They Read Some Reviews

Irrespective of how enticing your marketing is, you still need client reviews. There is no way around it. Consumers are still happy to hear you out, however they rely on other people more.

Source: My Testimonial Engine

30% Of Consumers Feel Comfortable With A Company Which Answers Online Reviews

Communicating with your clients develops trust. Even something as basic as reacting to their remarks and reviews can make them feel appreciated.

As you might expect, customers who feel this way are more willing to spend more cash with a business.

Source: Statuslabs

Clients Could Spend 31 Percent More With A Business That Has Terrific Reviews

Focus on this fact. The more detailed other users explain your services or product, the more money you can charge and consumer review statistics show us precisely how much more.

Source: Martech Zone

74% Of Local Businesses Have At Least One Google Review

One review is far from enough to enhance your site's SERP ranking.

Taking a look at online rankings stats, we found out that a business requires to have approximately 40 reviews before customers "Award" it with a star.

Source: Brightlocal

61% Of Regional Businesses Have A Typical Ranking Of 4 Or 5 Stars

Typically two thirds of businesses have great and outstanding rankings. Just 5% of businesses have a ranking listed below 3 stars.

Source: Brightlocal

89% Of Consumers Read A Companies Reactions To Reviews

Not only do a lot of consumers read the review replies, 30% of them value them highly. Almost 96% read the replies to their own reviews.

Source: Brightlocal

77% Of Clients Would Most Likely Submit A Review If They Were Asked

More than a 35% would do it to notify others about their customer experience and 24% would definitely direct their review to the business itself.

Over a 26% would be willing to leave a review to help other people with their decision making process.

Source: Podium