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15% Of Clients Don't Trust Businesses Without Any Online Reviews
No trust implies no interactions. 15% of potential consumers will not even think about working with a business they can't discover opinions about.
Source: Statuslabs
72% Of Consumers Will Not Take Action Unless They Check Out Some Reviews
Regardless of how appealing your marketing is, you still need customer reviews. There's no way around it. Customers are still ready to hear you out, but they rely on other individuals more.
Source: My Testimonial Engine
If They Were Asked, 77% Of Customers Would Definitely Submit A Review
More than a 35% would leave a review to notify others about their client experience and 24% would certainly direct their review to the company itself.
Over a 26% would want to submit a review to assist other people with their decision making process.
Source: Podium
95% Of Dissatisfied Consumers Will Go Back To A Business If A Company Takes Care Of Problems Rapidly And Efficiently
Consumers don't anticipate you to be perfect. They do anticipate you to deal with things when they go wrong. If there is nothing else a company can do to deal with a concern, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
Consumer Reviews On Products Are Relied On Nearly 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. People trust other individuals opinions before they ever trust what the producer says. The reason, producers' descriptions are essentially advertisements.
Source: Martech Zone
Negative Reviews Can Increase Conversion By Up To 85 Percent
It sounds insane, however negative reviews can be a positive factor for users to devote more time on your site. According to online review data, people devote more than five times as long on a site when they read negative reviews.
More than two-thirds of users trust reviews more when there are a mix of positives and negatives. A frustrating 95 percent suspect censorship or faked reviews if there aren't any negative ones.
Source: Reevoo
More Than Four Negative Reviews About A Business Or Product May Reduce Sales By 70 Percent
One negative review suffices for 35% of a site's visitors to choose not to purchase. 3 negative reviews can cost a business 59 percent less sales.
Naturally, they can be compensated by the large variety of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
The Majority Of Shoppers Aged 25 To 34 Gave Reviews
According to Statista, the younger generations are plainly the more opinionated ones.
Source: Statista
Half Of All Of The Millennial's "Constantly" Read Online Reviews For Businesses
More youthful people understand the worth of being informed. User-generated content has an unassailable influence on customers.
If businesses stop to consider the power of consumer reviews over millennials, they will recognize what they've been losing out on. Older individuals are different though, only 6% of individuals aged 55 or older check out reviews.
Source: Brightlocal
89% Of Consumers Review A Companies Responses To Reviews
Not only do the majority of shoppers check out the review replies, 30% of them hold them in high regard. Almost 96% read the feedback to their own reviews.
Source: Brightlocal
Facebook Reviews Impact More Than 50% Of Consumers' Buying Decisions
Facebook is currently the most popular social media which can likewise influence our purchasing decisions.
According to social reviews statistics, Facebook affects more than half of users' purchase choices.
If it has favorable reviews, Facebook reviews stats reveal that 4 out of five users are most likely to rely on a local business.
Source: RevLocal