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61 Percent Of Local Businesses Have A Typical Score Of 4 Or 5 Stars
Overall two thirds of companies have good and outstanding scores. Only 5% of companies have a ranking listed below 3 stars.
Source: Brightlocal
US Buyers View "Product Performance" To Be The Most Valuable Detail In Product Reviews
They focus on different aspects of the shopping experience when people check out reviews. However according to online review statistics, 60% of them are most interested in the product's performance.
Customer satisfaction, product quality and quality over time are the next couple of factors to consider for more than 50% of American consumers.
Source: Statista
Customers Could Spend 31 Percent More With A Business That Has Fantastic Reviews
Take notice of this statistic. The more detailed other users describe your services or product, the more cash you can charge and customer review stats reveal to us exactly how much more.
Source: Martech Zone
The Typical Review Word Count Has Gotten 65% Much Shorter Since 2010
At the present time reviews are shorter, simpler, and more straight to the point. The word count of a review in 2019 is comparable to that of a twitter tweet.
Source: Review Trackers
If They Were Asked, 77% Of Consumers Would Most Likely Leave A Review
More than a 35% would do it to advise others about their consumer encounter and 24% would rather direct their review to the company itself.
Over a 26% would be willing to submit a review to help other individuals with their choice making process.
Source: Podium
98% Of Yelp's Website Visitors Bought From A Business They Discovered On The Website
Typically, 142 million consumers go to Yelp monthly. If you have not declared your totally free Yelp business page, this is as excellent a time as any.
Source: RevLocal
63.6 Percent Of Consumers Check Out Google To Read Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) at the bottom of the list.
These online review stats reveal the general popularity of a site can just go so far when it pertains to trust.
Source: Review Trackers
Only 44 Percent Of Local Businesses Have Claimed Their Google My Business Listing
That's 56% of your competition that aren't benefiting from their listing.
While business listings on the major review platforms are free, a remarkably low number of companies really use them.
Although we now understand why customer reviews are so effective, the majority of businesses apparently don't.
Source: LsaInsider
A Single Business Review Can Lift Its Conversions By 10 Percent
Online review statistics show user-generated content can do wonders in regards to conversions.
A single review can have a substantial effect on your business.
A hundred reviews can boost your conversion rates by as much as 37%. Two hundred can provide an astonishing 44% boost.
Source: RevLocal
77% Of Users Don't Trust Reviews That Are Older Than Three Months
Customers don't care how great your service or product was in the past. Part of why online reviews matter is because they are fresh and relevant.
Consumers know businesses lose their touch all the time, which is why the majority of them regard older reviews irrelevant.
It is for this reason that businesses need to be constantly requesting reviews.
Source: Statuslabs
71% Of Millennials Search Customer Reviews Of Professional Services
Majority of all people in need of an expert service turn to online reviews.
According to online reviews data, 59% utilized online reviews to pick a medical professional or a legal representative.
Young people (age 18-35) are much more inclined to employ an expert based upon online reviews. Only 19% of millennials will think about working with a legal representative without any.
Source: Thomson Reuters