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88% Of Executives Consider Reputation Risk As A Leading Business Concern
Reputation management stats suggest a company's reputation does not impact just the consumers. Potential employees likewise look at scores and read reviews.
Source: Deloitte
73% Of Consumers Believe Consumer Reviews Are More Vital Than Star And Number Scores
Online review data make it clear individuals aren't satisfied with scores alone.
Customer reviews make the statistics appear more authentic which is what the potential clients are looking for. Nearly a third of customers say composed reviews are the only function that makes them believe the sites' reviews are helpful and appropriate.
Source: Fan and Fuel
91% Of Businesses Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Employee
The 86% of companies question the integrity of online reviews. Nonetheless, they understand the enormous effect user ratings have on their business. Undesirable consumer or employee reviews can affect 90% of job seekers.
Source: Career Arc
A Lot Of Local Businesses Have Approximately 39 Google Reviews
People like to share their experience after they've visited a vendor. Online review trends reveal people prefer to comment if they had a positive experience, instead of a unfavorable or average one.
Source: Brightlocal
Favorable Reviews Motivate 68 Percent Of Consumers To Choose Local Businesses
Considering that the vast majority of customers check out reviews, you would want yours to be enticing to new customers, right? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
Majority Of Consumers Will Not Use A Service If It Has Less Than A 4 Star Score
This stat is among numerous that highlight the significance of online ratings. Now that news of customer fulfillment travels this quick, keeping your customers happy is more vital than ever.
57% of consumers have actually looked for business with more than four stars in 2018, which is up from 48% in 2017.
Additionally, 11 percent looked only for services with a best five star score.
Source: Brightlocal
77% Of Customers Do Not Rely On Reviews That Are Older Than Three Months
Clients don't care how excellent your product or service was in the past. Because they are relevant and fresh, is part of why online reviews matter.
Consumers understand businesses lose their touch all the time, which is why the majority of them regard older reviews unimportant.
It is for this reason that companies should to be constantly asking for reviews.
Source: Statuslabs
63.6 Percent Of Customers Go To Google To Read Reviews Of A Business
Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the bottom of the list.
When it comes to trust, these online review stats show the general appeal of a website can only go so far.
Source: Review Trackers
A Single Business Review Can Lift Its Conversions By 10%
Online review statistics reveal user-generated material can do miracles in regards to conversions.
A single review can have a huge influence on your business.
A hundred reviews can raise your conversion rates by as much as 37 percent. 2 hundred can offer an astonishing 44% increase.
Source: RevLocal
Fifty Percent Of All Of The Millennial's "Constantly" Check Out Online Reviews For Companies
Younger individuals know the value of being informed. User-generated material has an unassailable influence on consumers.
If businesses stop to consider the power of consumer reviews over millennials, they will recognize what they've been losing out on. Older individuals are different though, just 6% of individuals aged 55 or older read reviews.
Source: Brightlocal
Google Accounts For 57.5 Percent Of All Reviews Across The Globe
Google is the clear winner as far as distribution goes, but they are not the only ones in the game.
These are the online reviews distribution rankings:
Google at 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers
71% Of Millennials Search Customer Reviews Of Expert Services
Over half of all individuals in need of an expert service turn to online reviews.
According to online reviews stats, 59% utilized online reviews to choose an attorney or a medical professional.
Young people (age 18-35) are much more likely to work with an expert based upon online reviews. Only 19% of millennials will consider working with an attorney without any.
Source: Thomson Reuters