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88% Of Executives Consider Reputation Risk As A Top Business Concern
Reputation management stats suggest a company's reputation doesn't affect simply the customers. Potential employees also take a look at scores and take a look at reviews.
Source: Deloitte
30% Of Clients Feel Favorable To A Business Which Answers Online Reviews
Corresponding with your consumers establishes trust. Even something easy like responding to their comments and reviews can make them feel valued.
As you might anticipate, clients who feel this way are more willing to invest more cash with a company.
Source: Statuslabs
Almost All Consumers, Who Utilize Online Reviews, Read Them Early On In The Purchasing Process
Let's say you wish to buy a brand-new automobile and there are a number of models which fit your requirements. How do you pick the very best one for you? Well, you read the reviews.
With the help of other people, you quickly pick one that works for you. That's how positive reviews transform customers into customers.
Source: Consumer Affairs
More Than 4 Negative Reviews About A Business Or Service May Decrease Sales By 70 Percent
One negative review is enough for 35% of a website's visitors to choose not to buy. 3 negative reviews can cost a business 59 percent fewer sales.
Naturally, they can be compensated by the sheer number of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
91% Of Millennials Turn To Online Reviews As Much As Loved Ones
Online review statistics position clients' reviews as the most credible source of recommendations. Online reviews generally bring the very same weight as suggestions from family and friends.
Source: Brightlocal
95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Services
Leisure and business tourists alike check out reviews to form an opinion. Business tourists check out an average of 5 reviews vs. 6-7 for leisure travelers.
Source: Trust You
Consumers Could Spend 31% More With A Business That Has Fantastic Reviews
Take note of this fact. The better other users describe your service or product, the more cash you can charge and consumer review stats show us precisely how much more.
Source: Martech Zone
61% Of Local Businesses Have A Typical Rating Of 4 Or 5 Stars
Generally two thirds of businesses have excellent and awesome rankings. Only 5% of companies have a rating listed below 3 stars.
Source: Brightlocal
Customer Reviews On Items Are Trusted Practically 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the producers' description. People trust other peoples viewpoints before they ever trust what the producer says. The reason, manufacturers' descriptions are basically advertisements.
Source: Martech Zone
Google Accounts For 57.5% Of All Reviews Around The World
As can be anticipated, Google is in the lead, followed by Facebook, TripAdvisor and others.
These are the online reviews circulation rankings:
Google with 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers
15% Of Buyers Do Not Trust Businesses Without Having Online Reviews
No trust means no interactions. 15% of potential clients will not even consider doing business with a business they can't find opinions about.
Source: Statuslabs