52% Of Consumers Rely On A Product More If It Has Unfavorable Reviews Also

We already touched upon the positive and negative reviews and their impact on customers. Nevertheless, all products have their faults, it raises red flags that maybe the reviews are fake if all of a products reviews are favorable. Customers anticipate to see some negative reviews.

Source: Capterra

A One Star Boost In Ranking Can Lead To A 5% To 9% Boost In Business Income

Businesses that treat consumers fairly generally prosper, review sites help ensure of that.

Source: Statuslabs

73 Percent Of Customers Think Client Reviews Are More Important Than Star And Number Scores

Online review data make it clear individuals aren't satisfied with ratings alone.

Written reviews make the statistics appear more authentic which is what the would-be clients are trying to find. Nearly a third of customers say written reviews are the only feature that makes them think the websites' reviews are relevant and useful.

Source: Fan and Fuel

71% Of Millennials Search Consumer Reviews Of Expert Services

Over half of all individuals in need of a professional service rely on online reviews.

According to online reviews statistics, 59% utilized online reviews to choose a legal representative or a doctor.

Young people (age 18-35) are even more inclined to employ an expert based upon online reviews. Only 19% of millennials will consider working with a lawyer without any.

Source: Thomson Reuters

Over Half Of Consumers Won't Utilize A Company If It Has Less Than A 4 Star Rating

This stat is among numerous that show the value of online scores. Now that news of consumer complete satisfaction travels this quick, keeping your customers pleased is more important than ever.

57 percent of consumers have searched for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

Furthermore, 11 percent looked only for companies with a perfect five star rating.

Source: Brightlocal

53% Of Americans Consider Product Reviews And Rankings As The Most Crucial Part Of The Online Shopping Experience In 2018.

Today's buyers are smart and want the very best bang for their dollar. It's no wonder that they consider checking out reviews as a big part of the purchasing decision.

Source: Statista

Just 6 Percent Of Consumers Don't Rely On Consumer Reviews At All

According to consumer review data, a whopping 19% of customers constantly trust online reviews and never a purchase without reading reviews initially.

Source: Statista

When Buying Home Electronics, 88% Of Americans Stated That Product Reviews Were The Most Prominent Aspect

Data reveal that reviews were more helpful than TV ads at 37%, social media at 23% and display ads at 49%.

Source: Statista

90% Of Consumers Need Less Than 10 Reviews To Form An Opinion About A Business

You know what individuals state about very first impressions?

Users get their first impression of your businesses through reviews. Generally through less than 10 of them.

If you don't have reviews on your site, think about asking your visitors to compose one.

Source: Martech Zone

30% Of Clients Feel Comfortable With A Business Which Answers Online Reviews

Corresponding with your consumers develops trust. Even something like reacting to their remarks and reviews can make them feel appreciated.

As you might expect, customers who feel this way are more willing to spend more money with a company.

Source: Statuslabs

95% Of Disappointed Consumers Will Go Back To A Company If A Company Deals With Issues Rapidly And Effectively

Consumers don't anticipate you to be perfect. When things go wrong, they do anticipate you to remedy things. If there's nothing else a company can do to resolve an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

77% Of Clients Would Undoubtedly Leave A Review If They Were Asked

More than a 35% would leave a review to advise others about their consumer experience and 24% would certainly direct their review to the business itself.

Over a 26% would be willing to give a review to help other individuals with their choice making process.

Source: Podium

77% Of Clients Don't Rely On Reviews That Are Older Than Three Months

Customers don't care how great your service or product was in the past. Part of why online reviews matter is since they are relevant and fresh.

Customers know businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.

It is for this reason that businesses need to be continuously requesting reviews.

Source: Statuslabs