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Over Half Of Customers Aged 25 To 34 Posted Reviews
According to Statista, the more youthful generations are apparently the more opinionated ones.
Source: Statista
49 Percent Of Customers Consider The Quantity Of Online Reviews As A Vital Consideration Of Their Purchasing Decision
Customers value not just the quality or nature of the reviews, but they consider their number and recency too.
The share of consumers, who take note of the number of reviews is presently at 46%.
Source: Brightlocal
52% Of Customers Trust A Product More If It Has Negative Reviews Also
We already touched upon the negative and positive reviews and their effect on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that maybe the reviews are phony. Consumers expect to see some negative reviews.
Source: Capterra
95 Percent Of Travelers Read Online Reviews Prior To Scheduling Travel Related Services
Leisure and business tourists alike read reviews to form a viewpoint. Business tourists check out an average of 5 reviews vs. 6-7 for leisure tourists. 59percent of all travelers report that they read reviews 'always' or 'extremely frequently'.
Source: Trust You
89% Of Consumers Browse A Businesses Reactions To Reviews
Not only do the majority of consumers read the review replies, 30% of them value them highly. Practically 96% read the responses to their own reviews.
Source: Brightlocal
Customers Could Invest 31% More With A Business That Has Terrific Reviews
Focus on this fact. The more detailed other users explain your service or product, the more money you can charge and customer review stats reveal to us exactly just how much more.
Source: Martech Zone
89% Of Shoppers Prefer To Read Reviews On Their Mobile Devices
Be it through an app or a mobile web browser, people choose to read reviews on their mobile phones.
Source: Statista
83% Of Consumers Do Not Rely On Advertising
The standard channels to reach clients aren't as prominent as they used to be. The majority of users who no longer trust advertisements choose to take notice of consumers' suggestions online.
Source: Statuslabs
Reviews Are The Most Essential Part Of The Purchase Choice For Over 90% Of US Clients
24% of US shoppers consider reviews as 'very influential'.
To show the value of online reviews and scores, did you understand that 81% of consumers will pay more for a product with reviews and those exact same clients are also willing to accept slower shipping times for such items.
Source: Turntonetworks
30% Of Clients Feel Comfortable With A Business Which Responds To Online Reviews
Corresponding with your consumers develops trust. Even something as basic as reacting to their reviews and comments can make them feel valued.
As you may anticipate, customers who feel this way are ready to invest more cash with a company.
Source: Statuslabs
71% Of Millennials Browse Customer Reviews Of Professional Services
Majority of all people in need of an expert service rely on online reviews.
According to online reviews statistics, 59% utilized online reviews to select a physician or an attorney.
Young people (age 18-35) are much more inclined to hire an expert based upon online reviews. Only 19% of millennials will think about hiring a lawyer without any.
Source: Thomson Reuters
86% Of Consumers Would Consider Writing A Review For A Business
Your clients are your most valuable resource, and it's not only because of the cash they spend at your business. If you give them a great experience, they will be willing to share it.
Source: Brightlocal
Online Reviews Impact 67.7% Of Consumer Purchasing Decisions
More than two thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
60% Of Customers Seek Advice From Blog And Social Media Reviews On Their Cell Phones Prior To Shopping
In-store shopping is influenced significantly by blogs and reviews on social networks. With men being twice as likely to be influenced than women.
Reviews and ranking stats reveal people value the viewpoint of peers more than any other material.
Source: Collective Bias
74% Of Regional Businesses Have At Least 1 Google Review
A single review is far from sufficient to enhance your site's SERP ranking.
Looking at online scores stats, we found out that a business requires to have a minimum of 40 reviews before clients "Award" it with a star.
Source: Brightlocal
Many Best-selling Items Have An Average Score Of 4.2 To 4.7
You can't make everyone happy, which is why perfect 5 star scores are suspicious. That's why it is unnatural to get perfect 5 star scores.
According to consumer rating stats, conversion rates begin to decrease as ratings rise above 4.7.
Source: Spiegel Research Center