83% Of Consumers Do Not Rely On Advertising

The conventional channels to reach customers aren't as influential as they used to be. A lot of users who no longer trust ads select to pay attention to clients' recommendations online.

Source: Statuslabs

If A Company Manages To Solve Issues Quickly And Effectively, 95% Of Dissatisfied Clients Will Go Back To A Business

Consumers don't anticipate you to be perfect. When things go wrong, they do expect you to deal with things. If there's absolutely nothing else a company can do to deal with a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

If They Were Asked, 77% Of Customers Would Leave A Review

More than a 35% would do it to educate others about their client experience and 24% would most likely direct their review to the company itself.

Over a 26% would be willing to submit a review to assist other individuals with their decision making process.

Source: Podium

53% Of Customers Expect Companies To Answer Back Within A Week To Negative Reviews

Online review statistics prove that 63% of customer reviews remain without a reply. That's too bad, due to the fact that those businesses are losing customers that way.

Source: Review Trackers

53 Percent Of Americans Consider Item Reviews And Scores As The Most Essential Part Of Online Shopping.

Today's buyers are smart and want the very best bang for their dollar. It's no wonder that they consider checking out reviews as a huge part of the purchasing decision.

Source: Statista

Many Local Companies Have An Average Of 39 Google Reviews

People like to share their experience after they've gone to a supplier. Online review trends reveal people prefer to comment if they had a favorable experience, rather than a negative or mediocre one.

Source: Brightlocal

86 Percent Of Customers Would Think About Writing A Review For A Business

Your consumers are your most valuable resource, and it's not only because of the cash they spend at your business. They will be willing to share it if you give them an excellent experience.

Source: Brightlocal

61% Of Regional Businesses Have An Average Rating Of 4 Or 5 Stars

Generally two thirds of companies have exceptional and great ratings. Just 5% of companies have a ranking listed below three stars.

Source: Brightlocal

Consumer Reviews On Products Are Trusted Practically 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. People trust other individuals viewpoints before they ever trust what the manufacturer states. The reason, producers' descriptions are basically ads.

Source: Martech Zone

49% Of Consumers Consider The Quantity Of Online Reviews As A Necessary Factor In Their Purchasing Decision

Consumers value not just the quality or nature of the reviews, but they consider their number and recency also.

The share of clients, who pay attention to the number of reviews is presently at 46%.

Source: Brightlocal

71% Of Millennials Search Customer Reviews Of Expert Services

More than half of all people in need of a professional service rely on online reviews.

According to online reviews statistics, 59% used online reviews to select a doctor or a lawyer.

Younger people (age 18-35) are even more likely to employ a professional based on online reviews. Only 19% of millennials will consider hiring an attorney without any.

Source: Thomson Reuters

98% Of Yelp's Site Visitors Purchased From A Business They Found On The Site

Usually, 142 million customers check out Yelp each month. This is as great a time as any if you haven't claimed your free Yelp business page.

Source: RevLocal

30% Of Consumers Feel Favorable To A Business Which Responds To Online Reviews

Staying connected with your consumers develops trust. Even something as simple as responding to their remarks and reviews can make them feel appreciated.

As you might anticipate, customers who feel this way are ready to invest more money with a company.

Source: Statuslabs

Reviews Are The Third Most Prominent Ranking Factor For Google's Local 3 Pack

Review signals (quantity, variety, etc.) account for 15.44% of Google's algorithm for local ranking.

Only Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

67% Of Customers Claim That Reviews Are A "Extremely Crucial" Factor When Selecting A Solution Provider

When clients have to pick a service provider, reviews have a massive effect on their decision.

Source: DemandGenReport

90 Percent Of Customers Require Less Than 10 Reviews To Form A Viewpoint About A Business

You know what individuals state about first impressions, right?

Users get their first impression of your businesses through reviews. Normally through less than 10 of them.

Think about asking your visitors to compose one if you do not have reviews on your site.

Source: Martech Zone

88% Of Executives Consider Reputation Risk As A Top Business Concern

Reputation management stats suggest a company's reputation does not affect just the clients. Prospective employees also look at rankings and take a look at reviews.

Source: Deloitte