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53% Of Consumers Anticipate Companies To Respond Within A Week To Unfavorable Reviews
Online review statistics reveal that 63% of customer reviews stay without a response. That's regrettable, because those companies are losing customers that way.
Source: Review Trackers
30% Of Consumers Feel Comfortable With A Company Which Answers Online Reviews
Communicating with your clients builds their trust. Even something easy like reacting to their reviews and remarks can make them feel appreciated.
As you might expect, clients who feel this way are happy to spend more cash with a business.
Source: Statuslabs
The Typical Review Length Has Become 65% Shorter Since 2010
In the present day reviews are much shorter, easier, and more straight to the point. The word count of a review in 2019 is comparable to that of a tweet.
Source: Review Trackers
91% Of Businesses Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member
The 86% of companies doubt the integrity of online reviews. Nevertheless, they recognize the huge impact user ratings have on their business. Unfavorable consumer or staff member reviews can influence 90% of job seekers.
Source: Career Arc
Reviews Are The 3rd Most Influential Ranking Element For Google's Local 3 Pack
Review signals (quantity, variety, and so on) represent 15.44% of Google's algorithm for local ranking.
Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking factors go for the local 3 pack.
Source: Moz
71% Of Millennials Browse Consumer Reviews Of Expert Services
Majority of all people in need of a professional service turn to online reviews.
According to online reviews stats, 59% used online reviews to choose a physician or a legal representative.
Younger people (age 18-35) are a lot more likely to hire a professional based on online reviews. Only 19% of millennials will think about employing an attorney without any.
Source: Thomson Reuters
74 Percent Of Regional Businesses Have At A Minimum, 1 Google Review
A single review is far from enough to enhance your site's SERP ranking.
Looking at online scores statistics, we found out that a business needs to have at least 40 reviews before people "Award" it with a star.
Source: Brightlocal
72 Percent Of Clients Will Not Take Action Before They Check Out Some Reviews
No matter how captivating your marketing is, you still require customer reviews. There is no skirting around it. Consumers are still ready to hear you out, however they trust other individuals more.
Source: My Testimonial Engine
If It Has Less Than A 4 Star Rating, More Than Half Of Consumers Won't Use A Business
This stat is one of numerous that illustrate the significance of online ratings. Now that news of customer fulfillment travels this fast, keeping your clients happy is more crucial than ever.
57% of consumers have searched for companies with more than 4 stars in 2018, which is up from 48% in 2017.
11 percent looked just for businesses with a perfect five star rating.
Source: Brightlocal
54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Company
The star rating is the first thing customers see. Still, users pay attention to other elements also, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of United States customers.
Source: Statista
Consumers Could Spend 31% More With A Business That Has Great Reviews
Pay attention to this fact. The better other users explain your product and services, the more cash you can charge and consumer review stats reveal to us precisely just how much more.
Source: Martech Zone
Most Best Selling Products Have A Typical Ranking Of 4.2 To 4.7
You can't make everyone happy, which is why perfect 5 star ratings are suspicious. That's why it is unnatural to get perfect 5 star rankings.
According to client rating stats, conversion rates begin to decrease as ratings rise above 4.7.
Source: Spiegel Research Center