15 Percent Of Clients Don't Trust Businesses With No Online Reviews

No trust indicates no interactions. 15 percent of prospective consumers will not even consider doing business with a company they can't discover opinions about.

Source: Statuslabs

Reviews Are The 3rd Most Prominent Ranking Aspect For Google's Local 3 Pack

Review signals (quantity, diversity, etc.) account for 15.44% of Google's algorithm for local ranking.

Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

Only 6 Percent Of Customers Do Not Rely On Client Reviews At All

According to customer review stats, a massive 19% of customers constantly trust online reviews and never a make a purchase without checking out reviews initially.

Source: Statista

54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Company

The star ranking is the first thing consumers see. Still, users take notice of other factors as well, like the quantity, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of US consumers.

Source: Statista

US Consumers Consider "Product Performance" To Be The Most Useful Detail In Product Reviews

They focus on various aspects of the shopping experience when individuals check out reviews. However according to online review statistics, 60% of them are most interested in the item's performance.

Client satisfaction, product quality and quality with time are the next few factors to consider for more than 50% of USA customers.

Source: Statista

71% Of Millennials Search Customer Reviews Of Expert Services

Over half of all people in need of an expert service rely on online reviews.

According to online reviews data, 59% utilized online reviews to choose a physician or a lawyer.

Younger people (age 18-35) are much more likely to work with a professional based upon online reviews. Just 19% of millennials will consider working with a legal representative without any.

Source: Thomson Reuters

More Than 4 Negative Reviews About A Business Or Service Might Decrease Sales By 70%

One negative review suffices for 35 percent of a website's visitors to choose not to purchase. 3 negative reviews can cost a business 59% less sales.

Obviously, they can be compensated by the large number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Customers Could Invest 31 Percent More With A Business That Has Excellent Reviews

Focus on this statistic. The better other users describe your product and services, the more cash you can charge and customer review stats show us precisely just how much more.

Source: Martech Zone

83% Of All Younger Shoppers Were Invited To Submit A Review Recently

Of those invited, 80% of customers did post a review. In general, companies have asked 66% of all clients to submit a review on their company.

Source: Brightlocal

Unfavorable Reviews Can Boost Conversion By As Much As 85%

It sounds insane, however negative reviews can be a positive force for users to devote more time on your website. According to online review data, individuals devote more than five times as long on a website when they read negative reviews.

When there are a mix of positives and negatives, more than two thirds of users trust reviews more. If there aren't any negative ones, a frustrating 95 percent suspect censorship or fabricated reviews.

Source: Reevoo

67% Of Consumers Say Reviews Are A "Extremely Crucial" Factor When Choosing A Service Provider

When customers have to pick a service provider, reviews have an enormous impact on their decision.

Source: DemandGenReport

49 Percent Of Customers Consider The Quantity Of Online Reviews As A Necessary Consideration Of Their Buying Decision

Customers value not just the quality or nature of the reviews, however they consider their number and recency too.

The share of consumers, who take notice of the variety of reviews is currently at 46 percent.

Source: Brightlocal

Majority Of Consumers Will Not Utilize A Company If It Has Less Than A 4 Star Rating

This stat is one of numerous that illustrate the significance of online rankings. Now that news of customer satisfaction travels this quick, keeping your consumers happy is more important than ever.

57% of customers have actually looked for companies with more than 4 stars in 2018, which is up from 48% in 2017.

Moreover, 11 percent looked only for organizations with a perfect five star rating.

Source: Brightlocal

Positive Reviews Motivate 68% Of Consumers To Use A Local Business

Given that the vast majority of customers check out reviews, you would want yours to be appealing to new consumers, right? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Facebook Reviews Impact More Than 50% Of Customers' Purchasing Decisions

Facebook is presently the most popular social network which can likewise influence our buying preferences.

According to social reviews stats, Facebook impacts more than half of users' purchase decisions.

Facebook reviews statistics expose that 4 out of 5 users are more likely to trust a local business if it has favorable reviews.

Source: RevLocal

64% Of Americans Concur That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017

30 percent of customers who check out client reviews, concur that it increases their purchasing confidence.

Organizations use the reviews to improve their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

73 Percent Of Customers Think Consumer Reviews Are More Important Than Star And Number Ratings

Online review stats make it clear people aren't satisfied with scores alone.

Consumer reviews make the stats appear more genuine which is what the would-be customers are looking for. Almost a 3rd of customers state composed reviews are the only feature that makes them think the websites' reviews are appropriate and beneficial.

Source: Fan and Fuel