Just 6 Percent Of Customers Do Not Rely On Customer Reviews At All

According to consumer review statistics, a massive 19% of customers constantly rely on online reviews and never ever a purchase without checking out reviews first.

Source: Statista

95% Of Dissatisfied Customers Will Return To A Company If A Business Takes Care Of Problems Rapidly And Effectively

Customers don't anticipate you to be perfect. They do expect you to resolve things when they go wrong. If there's absolutely nothing else a company can do to deal with a concern, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

Facebook Reviews Impact More Than 50% Of Customers' Purchasing Decisions

Facebook is presently the most popular social media which can also influence our buying preferences.

According to social media reviews statistics, Facebook impacts the majority of users' purchase choices.

If it has favorable reviews, Facebook reviews statistics reveal that four out of five users are likely to trust a local business.

Source: RevLocal

77% Of Clients Would Undoubtedly Give A Review If They Were Asked

More than a 35% would submit a review to advise others about their client encounter and 24% would definitely direct their review to the business itself.

Over a 26% would be willing to post a review to help other individuals with their choice making process.

Source: Podium

83 Percent Of Consumers Don't Trust Advertising

The standard channels to reach clients aren't as influential as they utilized to be. Many users who no longer trust advertisements select to take note of clients' suggestions online.

Source: Statuslabs

72 Percent Of Consumers Won't Take Action Before They Check Out Some Reviews

Regardless of how appealing your marketing is, you still require customer reviews. There is no other way around it. Consumers are still going to hear you out, however they rely on other individuals more.

Source: My Testimonial Engine

American Buyers Regard "Product Performance" To Be The Most Helpful Information In Product Reviews

When people read reviews, they concentrate on various aspects of the shopping experience. But according to online review stats, 60% of them are most interested in the product's performance.

Customer satisfaction, product quality and quality with time are the next few factors to consider for more than 50% of American consumers.

Source: Statista

63.6% Of Customers Go To Google To Check For Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) at the bottom of the list.

When it comes to trust, these online review stats show the basic popularity of a website can just go so far.

Source: Review Trackers

70 Percent Of Customers Need To Check Out A Minimum Of Four Reviews Before They Can Rely On A Business

4 reviews may be too few. The majority of people read a lot more reviews to get a clear view of how the business is in fact doing. Do not depend upon that fact alone.

Source: Brightlocal

The Majority Of Individuals Aged 25-34 Gave Reviews

According to Statista, the younger generations are unsurprisingly the more vocal ones.

Source: Statista

Reviews Posted On Twitter Can Boost Sales By 6.46 Percent

Online review stats reveal that reviews shared on Twitter, do more to boost sales than those on any other social network.

Source: Yotpo

90% Of Visitors Require Less Than 10 Reviews To Form An Opinion About A Business

You understand what people say about first impressions?

Users get their first impression of your businesses through reviews. Usually through less than 10 of them.

Think about asking your visitors to write one if you do not have reviews on your site.

Source: Martech Zone

30% Of Customers Feel Comfortable With A Business Which Answers Online Reviews

Communicating with your customers creates trust. Even something as simple as responding to their reviews and remarks can make them feel appreciated.

As you might anticipate, customers who feel this way are more willing to spend more money with a business.

Source: Statuslabs

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Business

The star ranking is the first thing consumers see. Still, users pay attention to other factors also, like the quantity, recency, length, and sentiment of reviews. Each of these alone influences more than a 3rd of United States customers.

Source: Statista

Negative Reviews Can Boost Conversion By As Much As 85%

It sounds crazy, however negative reviews can be a positive driver for users to devote more time on your website. According to online review data, individuals spend more than 5 times as long on a site when they check out negative reviews.

More than two thirds of users trust reviews more when there are a mix of negatives and positives. An overwhelming 95 percent suspect censorship or fabricated reviews if there aren't any negative ones.

Source: Reevoo

Reviews Are The Third Most Influential Ranking Aspect For Google's Local 3 Pack

Review signals (quantity, variety, and so on) represent 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

61% Of Regional Businesses Have An Average Score Of 4 Or 5 Stars

Generally two thirds of companies have good and exceptional scores. Only 5% of businesses have a ranking below three stars.

Source: Brightlocal