89% Of Shoppers Like To Read Reviews On Their Smartphones

Be it by means of an app or a mobile web browser, folks prefer to read reviews on their mobile phones.

Source: Statista

If A Company Deals With Issues Quickly And Efficiently, 95% Of Dissatisfied Consumers Will Return To A Company

Consumers do not expect you to be perfect. They do expect you to remedy things when they go wrong. If there is absolutely nothing else a company can do to deal with a problem, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

A One Star Increase In Ranking Can Result In A 5% To 9% Increase In Business Profits

Businesses that treat customers fairly generally succeed, review sites help make certain of that.

Source: Statuslabs

Reviews Are The Third Most Prominent Ranking Aspect For Google's Local 3 Pack

Review signals (amount, diversity, and so on) account for 15.44% of Google's algorithm for local ranking.

Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking elements go for the local 3 pack.

Source: Moz

Software Reviews Influence Over 98 Percent Of All Buyers

18% of software buyers consider reviews to be a necessary factor in the purchase procedure. Software reviews have no effect whatsoever on just 2% of consumers. Two-thirds of them read more than six reviews to decide and 14 percent of them read more than 20 reviews.

Source: Capterra

Only 6% Of Consumers Don't Trust Customer Reviews At All

According to client review data, a massive 19% of customers constantly rely on online reviews and never a make a purchase without reading reviews.

Source: Statista

Online Item Reviews About A Product Can Boost Its Conversion Rate By A Staggering 270 Percent

User review stats reveal the purchase likelihood for an item with 5 reviews is 270 percent higher than the exact same product without reviews.

Source: Spiegel Research Center

91% Of Companies Think The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Employee

The 86% of companies doubt the integrity of online reviews. Nevertheless, they recognize the massive impact user rankings have on their business. Undesirable consumer or employee reviews can affect 90% of job seekers.

Source: Career Arc

A Lot Of Popular Items Have A Typical Score Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star rankings are suspicious. Somebody always has a bit of a gripe. That's why it is unnatural to get perfect 5 star scores. Often a lower ranking actually helps your overall score.

According to customer rating statistics, conversion rates start to decrease as scores rise above 4.7.

Source: Spiegel Research Center

Google Accounts For 57.5 Percent Of All Reviews Around The World

As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.

These the online reviews distribution rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

Consumer Reviews On Items Are Trusted Almost 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. Individuals trust other peoples opinions before they ever trust what the producer says. The reason, makers' descriptions are basically advertisements.

Source: Martech Zone

If It Has Negative Reviews As Well, 52% Of Customers Trust A Product More

We already touched upon the positive and negative reviews and their impact on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that possibly the reviews are fake. Customers expect to see some negative reviews.

Source: Capterra

Due To The Fact That They Want To Buy An Item Or A Service And Want To Get The Facts About The Businesses Products And Services, 82% Of Customers Visit Review Sites.

Users come due to the fact that they have actually already formed a buying decision. The majority of them (89 percent) buy within a week of their visit.

Source: RevLocal

74% Of Local Companies Have At Least One Google Review

One review is far from adequate to enhance your website's SERP ranking.

Taking a look at online scores data, we learnt that a company needs to have an average of 40 reviews before people "Award" it with a star.

Source: Brightlocal

77% Of Individuals Do Not Trust Reviews That Are Older Than Three Months

Consumers don't care how excellent your service or product was in the past. Due to the fact that they are relevant and fresh, is part of why online reviews matter.

Consumers understand businesses lose their touch all the time, which is why most of them find older reviews unimportant.

It is for this reason that businesses should to be constantly asking for reviews.

Source: Statuslabs