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30% Of Consumers Feel Comfortable With A Company Which Reacts To Online Reviews
Corresponding with your consumers creates trust. Even something like responding to their comments and reviews can make them feel valued.
As you may expect, clients who feel this way are ready to invest more money with a business.
Source: Statuslabs
95% Of Travelers Read Online Reviews Prior To Reserving Travel Services
Leisure and business tourists alike check out reviews to form an opinion. Business travelers check out an average of 5 reviews vs. 6-7 for leisure tourists.
Source: Trust You
When Purchasing Home Electronics, 88% Of Americans Claimed That Product Reviews Were The Most Prominent Element
Statistics reveal that reviews were more successful than Television advertisements at 37%, social networks at 23% and display advertisements at 49%.
Source: Statista
Customers Might Spend 31 Percent More With A Business That Has Great Reviews
Take notice of this statistic. The better other users explain your service or product, the more cash you can charge and customer review statistics show us precisely just how much more.
Source: Martech Zone
The Majority Of Local Companies Have Approximately 39 Google Reviews
Individuals like to share their experience after they have gone to a vendor. Online review trends reveal individuals prefer to comment if they had a favorable experience, instead of a mediocre or negative one.
Source: Brightlocal
71% Of Millennials Search Customer Reviews Of Expert Services
More than half of all individuals in need of a professional service turn to online reviews.
According to online reviews stats, 59% used online reviews to pick a medical professional or a lawyer.
Younger people (age 18-35) are a lot more likely to work with a professional based on online reviews. Just 19% of millennials will think about employing a legal representative without any.
Source: Thomson Reuters
63.6 Percent Of Consumers Visit Google To Read Reviews Of A Business
Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) behind.
These online review stats show the basic appeal of a website can only go so far when it comes to trust.
Source: Review Trackers
Only 44% Of Local Companies Have Actually Claimed Their Google My Business Listing
That's 56 percent of your competitors that aren't taking advantage of their listing.
While business listings on the significant review platforms are totally free, a surprisingly low number of businesses actually utilize them.
Although we now know why client reviews are so effective, most businesses apparently don't.
Source: LsaInsider
15 Percent Of Clients Do Not Trust Businesses With No Online Reviews
No trust means no interactions. 15 percent of possible clients will not even think about working with a business they can't discover opinions about.
Source: Statuslabs
74% Of Local Companies Have At A Minimum, One Google Review
One review is far from sufficient to improve your site's SERP ranking.
Taking a look at online ratings data, we found out that a business needs to have approximately 40 reviews before consumers "Award" it with a star.
Source: Brightlocal
91% Of Millennials Depend On Online Reviews As Much As Loved Ones
Online review stats put customers' reviews as the most credible source of suggestions. Online reviews usually carry the exact same weight as advice from loved ones.
Source: Brightlocal
77% Of Customers Don't Trust Reviews That Are Older Than 3 Months
Clients don't care how great your product or service was in the past. Since they are relevant and fresh, is part of why online reviews matter.
Consumers know businesses lose their touch all the time, which is why most of them consider older reviews unimportant.
It is for this reason that companies need to be continuously requesting reviews.
Source: Statuslabs
90% Of Site Visitors Need Less Than 10 Reviews To Form An Opinion About A Business
You understand what people state about first impressions, right?
Users get their impression of your businesses through reviews. Usually through less than 10 of them.
Consider asking your visitors to write one if you do not have reviews on your site.
Source: Martech Zone
82% Of Consumers Visit Review Websites Because They Wish To Acquire A Service Or An Item And Wish To Get The Facts About The Businesses Product Or Services.
Users come because they have actually currently formed a purchase decision. The bulk of them (89%) buy within a week of their visit.
Source: RevLocal
A One Star Boost In Score Can Result In A 5% To 9% Boost In Business Income
Businesses that treat consumers well normally succeed, review sites help make sure of that.
Source: Statuslabs
If A Company Handles Problems Quickly And Efficiently, 95% Of Disappointed Consumers Will Go Back To A Business
Clients do not anticipate you to be perfect. They do anticipate you to fix things when they go wrong. If there's absolutely nothing else a business can do to deal with a concern, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday